I bought this cream based on the claim that it receives the Gold Award. Now that I know it is a false claim I am pretty peeved. I have been using the cream for about 3 weeks now. I like the way it feels on my skin, however I haven’t seen much visible improvement thus far. I will use it for another few weeks and if I don’t see the results I expected, I am definitely going to cancel and check out Athena. Thanks!

I thought I had cancelled any further orders at this time but see by my visa bill that arrived I was still charged $68.90 and want to cancell please…can you confirm that this will be taken care of, thank you…..or my # 507-526-2570

Kathy Anderson – it’s a very bad idea to post your phone number on the internet. You should see what measures you can take to have that removed, and immediately.

On a different note, everyone keeps knocking this company for their “shady practices” when it comes to the 14-day trial. Folks, the entire “trial and then charge the stew out of your card” scheme is certainly not new, and certainly not limited to the people who make this cream. I am not condoning the practice but one certainly cannot bash just one company for the trial and bait scheme.

As far as their product is concerned, I happen to like it.

As far as the claims they make regarding what results you can expect from this “miracle cream,” well, what skin cream company DOESN’T make that ridiculous claim? Just be realistic about what any skin cream can do for you, this one included.

Nothing but shady, product, promises and especially the free trail offer. Don’t get suckered. This company should be shut down immediately.

I personally had no problem with Caracol Cream or any issues you have “reviewed”… It kinda seems fishy that all this site does is put down while promoting the “Live Cell” or whatever it is called. I think this is just another one of the sites trying to promote that product.

Caracol cream is a hoax. This stuff is a fake and should not be publizied. After trying this I cannceled any more mailing me of the product. Then what happens they charge my account again for a procuct I had not recieved. This is hoax of halloween. Please do not be fooled to buy this product..This will be reported to the Better Business Buearu for false advertising of a product that does not work and bad business because you cannot get thru to speak to anyone that can help solve the poblems.

I used this cream 2 months and a place on my nose appeared ,like a sunburn and has never gone away ,since I stop using it . I have tried 4 months to get the shipment stop ,they keep sending it each month and charging my credit even tho i send it back. Please someone tell me how I stop them.

I would like to return this product and cancel any futher shipments. Please contact me asap

WOULD LIKE TO RETURN PRODUCT ALSO PLEASE CONTACT

Tell them you will not only call the BBB. But you will begin to go online to each and every consumer complaint web site and tell about the product. And tell them you will also do it by word of mouth. Then do it. Right away. I had to do the same thing. Eventually it might get your money back.

Also most radio stations have a consumer complaint show. Find the radio station in the same city the company is in, and talk to them. They talk about these companies on the radio. They even contact the company and try to get your problem resolved. These companies hate that kind of publicity. Tell Caracol that you are going to take all of these steps. See if it helps.

Terrible stuff!!! Caused breakouts, red marks, red blotching — Don’t use it!!!!!

I have contacted UPS as that is what was stated on your web site as how you were shipping. They in turn, told me they had sent it to the post office for delivery.
There is a bad problem as they say it is a bad address. I have lived at 1000 W. Hanson St for years. My mailing or billing address is PO Box 1123! Please send me the product I requested and you charged my credit card ASAP I would suggest using only one address as someone is lacking intelligence either at UPS or the US
Post Office. I would appreciate yo.ur attention to this matter and also would appreciate a email regarding this difficulty

I think when the miracle skin cream does hit the market,they will give the first months supply free because if it is as good as they say it is,they will have no trouble getting you to purchase the second month supply.That is my opinion.Joyce

this company is a fraud company. I ordered their 4.99 sample ;then I found out they have charged my account over and over. I went through my credit card co. and cancelled my credit card–YOU NEVER KNOW ABOUT THIS KIND OF COMPANIES-THEY MAY SHARE YOUR CREDIT CARD INFO LATER ON-I disputed charges.. I even called co. and they hung up on me. AS FOR THE CREAM I DIDNT LIKE IT IS VERY GREASY AND THEY DONT EVEN TELL YOU WHAT IS IN IT.. ANOTHER SCAM

PEOPLE BE AWARE THIS IS SCAM COMPANY

HELLO ALL,

I AM SO HAPPY I LOOKED UP THIS SITE AND READ ALL OF YOUR REVIEWS ON THIS CARACOL CREAM! I SW THIS ON THE SHOW “MIKE AND JULIET” ON CH 7 AND THEY RAVED ABOUT IT BUT I CANT AFFORD TO TAKE ANY CHANCES WITH MY DELICATE SKIN.

THANKYOU ALL VERY MUCH I REALLY DO APPRECIATE IT ALOT!!

CHERYL – CA. USA

What is your mailing address. I would like to return a jar that whas sent to me. I still have an ample supply and I am not ready for a new jar yet, however I was sent a jar without requesting it. I would like to return the new jar that I have received, however your mailing address does not appear CLEARLY on the shipping label. What is your mailing address, please!!!~

Thanks for this page, a lot of good review information here.

I just did an on line chat and received all the information for return including the auth# that goes with my return. They sent a cancellation notice to my email. I called the minute I received my product because I did not want to take any chance on them continuing to ship, here is the address.
Caracol Cream Returns
5300 Ontario Mills Unit 400,Ontario Claifornia, 91764
I don’t know if there are several sites to order this cream from but this went OK so far. Now we will see if they really have cancelled it. I would recommend signing in for the online chat.

Glad I did not order…too good to be true…reading comments definitely kept me from doing the so-called trial offer.
thanks.

I had no problem going to their website and doing the ‘live chat’ to cancel any further shipments, my complaint was the second jar didn’t feel or smell like the first one I ordered and came in different packaging…they offered to send me another jar free of charge to replace the one I wasn’t satisfied with. I’ve not had any problems with unauthorized charges on my c.c. and have always been able to get in touch with customer service online with a representative via ‘live chat’. Also on the original box its shipped in it shows their mailing address…thought this might help

Should have stated original box packaged in…not shipped in

No such address exists for return shipments. I have a jar and no where to return it to? The live chat gives me the return address of: Caracol Cream Returns, 5300 Ontario Mills Parkway 400, Ontario Canada, 91764. I sent it registered mail to Canada, it was returned. THIS IS A RIP OFF!!!!!!!

I’ve had the Caracol Cream for about a week now, and I have to admit I like the way it feels, I do seem to be having much smoother and softer skin on my face/neck (I’m age 49 but my skin is not damaged or aged very much anyway. I’ve always been able to take 10 years off my age verbally to people if I was in the mood); I kind of tried this as a ‘preventative’ measure….I’ve been using it morning & night since 14 days is just not much time for the trial. It takes at least a month+ to see real results in skin changes, especially at the cellular level, & especially if skin really needs the change! I do NOT like the way it smells; I think it could smell a whole lot more pleasant. However, I am actually enjoying the cream itself. I’m not certain how well I’ll continue to like it and I’m not sure I would want a second jar at the price of $70ish; I mean it’s not THAT wonderful; it just seems to have a deep smoothening effect. I was a little curious about why the jar has no ingredients on it, nor could I find the ingredients anywhere until I came online here to this site. That’s a bit of a red flag to me. They should be proud of their ingredients if their cream is all they claim. Anyway, as of today I checked my cc record and they haven’t charged me for the product, only the S & H. As long as they haven’t screwed me over yet, I can’t complain. They actually might be legit. I have certainly not noticed any “problems” from using the cream. It sure does have a good feel to it. Well, I will check back in about a week towards the end of my 2-wk trial and give an update. So far so good. It’s so hard these days to find out the truth and not get scammed. Everyone is scamming these days on the internet. Just have to be so careful…..

You have a telephone number and a chat in the homepage. Any issues, why don’t you go there? They are willing to help you.

I almost ordered my 2-week trial of Caracol Cream…but decided to check it out first. Glad I did. Maybe they’re ligit, but it sounds like there are some similar problems among the ones I’ve read. Maybe the product works for some…but the customer service issues which are a common thread in the comments I’ve been reading…I just don’t need the aggrivation!

If you search for the product, you will get a testimonial from Jackie Anderson http://wrinklediscovery.com/ and Jenny Anderson
http://www.jennyswrinklereview.com/

from the picture they are two different people). However, both live in New Orleans with their three kids, both grew up in San Diego, California (La Jolla to be specific), and both have a daughter named Kelly. And the same exact people responded postively to the product for both (they refer to Jenny on her site and Jackie on her site). What are the odds?

this company should have someone sue the crap out of them

Want to return it but cannot find the website to do so. Can someone help me!!

cancel any orders you may send. I am not giving any permission to do so. I will contact the BBB if you send me anymore

Just had another non-helpful conversation with Caracol. Finally got return auth. number. I’ve been charged with two shipments never received. I also just learned I have to return the trial in order to cancer my membership. Been trying to do this since early March. My dermatologsit told me Olay was just as good. Any body out there no where I can find their live chat web site – told you have to unregister here. Location????????

After I received your product I only use litter to try out, after my whole face turn to red, and want to return it but cannot find the wesite to do so, I call you #, the person name shalow ans, told me I should call my own doctor, because I have a problem, any way, I need to return your product, some one should tell me how to return it, otherwise I will contact the BBB, don’t use my credit card and don’t send me any product. I am very unhappy.

You made a huge mistake, it is Ontario, California, not CANADA. That is why is doesn’t exist in Canada, it is California

Yes…its’ California…but when I talked with them, and before she sent me my return authorization form, she stated the address was Canada. WRONG. The customer service people don’t even know the address is in Californa…WOW!

I think everyone needs to read Caracol Cream’s site with a grain of salt. The product they feature is good, it may not be a “miracle cure”, but every company these days features this kind of promise. I have recently cancelled the product and it was simple: just a matter of contacting the returns department. I think everyone here needs to see that this company provides a decent product and more importantly has the support staff to help cancel future shipments.

What a sham! I might as well bought 1.98 bottle of body lotion. I was charged 56.00 dollars AFTER I sent the jar back. I contacted the company and threatened
Calling Federal Trade Commision. Boom, It stopped and I was refunded my money.
Another tip, Pre Paid credit card. They cant extract money if there is no money.
You control the flow of money and if there is none, they are SOL.

My name is Laurie. I am an investigative journalist in Canada working as a producer for a current affairs television program. I am interested in hearing about your experiences with this product. I am investigating a number of internet companies, with head offices in Canada, that offer this type of product. I am investigating this topic because of the large number of consumer complaints associated with the product, the billing of the product and concerns about on-going charges and customer service.

I would be very interested in speaking with anyone about their experience.

Thanks

Laurie