Trial user beware - Dermapril-sp offers the 14 day trial period for “free”. What they do not make clear is that you must cancel the subscription & return the pump (full or empty) with-in 30 days you will be charged the $69.95 for the “free” trial pump. If you do not cancel the subscription - the company will continue to send the product & deduct the $69.95 from your account! My intent was to try the product & see if I wanted to place an order. I find this practice deceptive but blame myself for not reading the small print.

Usually I don’t fall for free-trials because naturally I assume they’re deceptive, but it was not the case with Dermapril. I signed up for the free trial, I used almost the complete bottle, and then I canceled my membership before the free trial ended. You just have to make sure you call and cancel your membership before the free trial expires, so it’s completely up to you. It was great because I got to use the product for free. All I paid was $5.99 for shipping/handling. Aside from that, my skin is tight and fresh. I’ve since signed on with the membership and I’ve been using it for 4 months now. I’m very happy with it.

User beware….You MUST return the bottle…used or unused..and pay shipping AGAIN to cancel the subscription. You can’t just CANCEL as they say. Product is no better than the Almay I have been using AND made the skin around my nose crack.
JUST SAY NOQ

Yes user beware. I too should have read the small print. I was under the same impressions as Eve above. Their business practices are deceptive and I called today on day 15 of my trial and I was too late.

I do believe the company is a little shady. I tried to cancel online, but to no avail. I also tried to call the 800 number and have been on hold for the last 25 minutes. A recorded message tells you what number caller you are but no one ever answers. I’ve been caller number one for the last 15 minutes. All I can say is “buyer beware.”

I also thought that I would get a 14 day free trial and then I found out that I would get 69dollars charged to my credit card, I am so pissed that I send it right back.

i love the cream!!! i recommend it to everyone. it has taken away my wrinkles and left my skin really smooth. at first i was a little scared to go in to an auto ship program but then i followed all the directions and wasnt billed anything. i started using the cream and after 2 months i saw major results and have been real happy with the cream. its been 7 mths now and still ordering!

I ordered the trial size and used it a few times and it felt great and did not hurt my skin. However, since I am under a dermatologists care for another skin problem I realized that I should not add any products to my face until I get them cleared up. I emailed and called and cancelled any future orders of the product and I sent back the trial sized even though I had used it for a few day.

I had NO PROBLEMS……they cancelled it…….and were very nice. They even sent me an email informing me that the trial size that I had sent back had been received. I will try it again when I get my other skin problems cleared up.
Good luck to the rest of you.

ordered the trial and got my monthly visa bill with a charge for “the monthly replenishment”… I called and cancelled my credit card and am disputing the charge. The website is definitely shady but I will say this….. I actually think that the stuff works pretty well. I’m annoyed that the company has such shady marketing practices and I can’t bring myself to order it.

Heh Debbie,
I had issues with them too, and tried to dispute the charges but when my cc company called, they were able to show them the terms and conditions on the website. It’s right there on the left hand side before you enter your credit card info. My cc company denied my dispute and told me to call them to try to sort it out.

I did. AND I decided to stay on. They were running a promotion the day that I called back at a cheaper price and they even allowed me to change my shipping frequency to every 60 days. I was very mad at first, and yes they do have long hold times.

However I would rather wait 20 minutes than to be charged 80 bucks for something because I couldn’t wait or didn’t read their terms and conditions.

I know what my problem was when I first called in, I was angry and maybe even a little rude. The second time I called, I had to be nicer because I already tried to go through my credit card company…I found that when I was nicer I was over all treated better and got a better response.

I don’t think they adhere to the customer is always right philosophy but they definitely will work with you more if you are nicer….

just a tidbit,

Hoepless fanatic

I am a push over for “free trials” and have learned my lesson many times over so before I order ANYTHING I read every single word on the site or at minimum what the return policy is EXACTLY. The whole reason why any company offers rebates or things that you can try “for free” and then mail back is that the statistics show that a high percentage of people just don’t bother returning things or don’t send in for the rebate so they count on that pretty large group of people to make their money. I am (or was) one of those people. I could not list the number of products etc. that I have signed up for “free”. NONE of them actually were free in the end!****ONE GREAT THING ABOUT DERMAPRIL TRIAL IS THAT EVEN THOUGH YOU MUST SEND BACK THE BOTTLE ITSELF-THEY DON’T CARE IF ITS EMPTY-THEY JUST WANT THE ACTUAL PUMP BACK SO EVEN IF YOU DIDN’T WANT TO USE IT ALL RIGHT AWAY OR JUST FORGOT YOU CAN PUMP ALL THE CREAM OUT INTO ANOTHER EMPTY PRODUCT BOTTLE AND SEND THEIRS BACK-in fact you should do this right away when you receive it so you can return the empty bottle right back and not risk any fees**** They will confirm this if you ask them. As long as you do it within the time frame its a great deal! ****ALSO TO ALL THAT DO WANT TO CONTINUE USING IT BUT THINK ITS TOO EXPENSIVE, CALL BACK & TELL THEM THAT & THEY WILL OFFER IT TO YOU AT A MUCH LOWER PRICE AS WELL AS OFFER TO SHIP EVERY OTHER MONTH**** They did this when I called to cancel but I still think its just too much money for me to spend right now-if you follow the bottle instructions (USE AM & PM) you only have technically enough for 2 weeks, but when you call they say that 1 bottle is 1 month’s supply…if you use it once a day-(a clear contradiction). All in all my experience WAS a good one and I DEF LIKE THE PRODUCT so when times are a little better for me I will DEF be ordering it. I LOVED how it made my skin feel, loved that there was no strong perfume in it and I REALLY DO think that it made my skin look a little better. This coming from someone who has worked in the plastic surgery field for the last 13 years so it would be an UNDERSTATEMENT to say that I have seen and tried MANY MANY MANY different skincare products. I have found over the years that no one single brand carries all the products that work the best and you definitely should remember this when a salon or spa or plastic surgeon’s office tries to get you to purchase the whole entire line of products from one manufacturer and say that “they’ll ONLY work if you use ALL of the products from the line” this is a bunch of B.S. and a way for them to make a lot of money off of one gullible consumer-TRUST ME THEY USED TO MAKE ME DO IT!!! (not to mention the mark up for products is usually 100% of what they buy it for….seriously) Sorry for the long post but when I start sharing info sometimes I just can’t stop…I like to help people through my writing if I can so I really hope that this info helps someone!!

DO NOT, I REPEAT, DO NOT ORDER A FREE TRIAL OF DERMAPRIL-SP UNLESS YOU WANT TO BE CHARGED $80.00. I paid $5.00 for what I thought was a free trial then got the added $80.00 (Amazon.com sells it for less). I broke out in a rash immediately and threw away what I THOUGHT was the trial sample. I can honestly say, I will never do business with them again - I don’t like their misleading advertising technique.

Dermapril SP does not work! Not only does it not do what it’s suppose to do but the company gets you in the back-end once you cancel your order. Other companies allow you to return the product and get a refund. DERMAPRIL WILL NOT! If you return your order and cancel. DERMAPRIL WILL NOT REFUND! They will tell you to keep the order and thank you for the $69.95 + $5.00 shipping even though we don’t honor our product. It’s yours and we won’t give you any money back! Take note before you order.

I did my research on the marketing scam mentioned above, and it’s definitely designed to rope people in. It seems that many of the anti-aging product companies are doing the “auto-ship” thing, and are ticking off people with their deceptive “free” offers. Just a suggestion, but whenever I want to try something out, and make sure I’m not stuck with a commitment or hidden charges, I just buy it on ebay. You know what you’re paying up front, the product is new and unopened, there are no reoccurring charges, and you can often get these products cheaper. Dermapril is selling for about $50-$60 right now with no shipping charges. Some vendors make a point to say that the auction is for one bottle only. The only thing left to worry about is trying the product to see if it works for you.

I was ripped off by Dermapril-SP customerservice@SkinTypeSolutions.com It was noly suppose to cost postage and they billed my debit card $90 the day they shipped my Free Trial and they set me up on a auto ship program. I had it canceled but they won’t refund my money and won’t let me ship it back for credit!

DON”T BUY FROM THIS COMPANY!

Dermapril is GREAT! It actually works! I never believed in creams before until now. I always thought surgery was the only way to see actual results, but after using this stuff for 3 months I am hooked. I recommend it to EVERYONE!

This is a dishonest company. That “free trial” will cost you a lot of money. It’s not clear from their Web site that they will bill you for the “free trial” product after 14 days. Then bill you again when they send more in 30 days.

I liked the product, but canceled anyhow. I don’t like their business practices, their site is almost impossible to really use, and their customer service rep was rude and insulting.

My advice? Just don’t do it. There are other products out there that work, and you won’t have a fight on your hands if you stay away from Dermapril.

Do not go for the free-trial come-on sales. I thought I was getting a “14 day sample” for just shipping costs. I was charged $79.95 for that small amount of product. When used as directed (3 pumps on face & 2 pumps on neck) the product lasted a few days over the 14-days. Customer service was not helpful and said “2 of their cs reps had used it two months ago to test the amount and it was a full month supply. THIS IS NOT ENOUGH FOR A MONTH AND MUCH LESS FOR $5.95 SH & $79.95. Their terms and conditions need to be more transparent. A reputable company doesn’t want to hide what you get and the conditions. I have nice skin with some wrinkles. THIS PRODUCT DID NOTHING TO IMPROVE THE WRINKLES.

I agree with a cross-section of both the good and bad responses posted here. The “free trial” is a marketing ploy just shy of a scam. It’s too bad the company has restored to this tactic as it undermines the credibility of what is otherwise a fine product.

My experience with the trial, however, was different than others. Fortunately, I used my PayPal account and generated a single-use credit card to obtain the trial. When I realized the catch once I rec’d the product I messaged to cx my auto-ship and informed them that the credit card # given was for a once time use only and they would not be able to reuse it for the auto-ship. They e-mailed me back and confirmed receipt of my cancellation — issuing me an authorazation #, which is needed for the return to be valid — and extended my trial for 30 days. And not 30 days from the initial order date, but that of the dater of cancellation.

Whether they did this becasue they’d rec’d so many complaints or because they realized that they wouldn’t be able to charge me for their free trial I’m not sure. But they did do the right thing — albeit once they were backed in a corner — and by doing so they may end up with a continuing customer.

Note: if you do use your PayPal account for the free trial be sure to go into your account to cancel the transaction record once the order has gone through. Otherwise, the single-use card remains viable and accessible to a vendor for up to 60 days.