Rating: 23/100
Price: $79.00
Thinking of buying Hydroderm? Don’t. There are so many complaints against this product that to nominate it as one of the best anti-aging skin care products is out of the question. Facts show that out of 30 users who tried this anti-wrinkle cream product, only 37% of them recommended this. It simply shows that the satisfaction level of most users who tested Hydroderm is way below the norm. If you still think it is the best wrinkle cream product in the world, try it out but don’t say we didn’t warn you.
Please Read The Users Comments Below Before Buying This Product
Hydroderm claims to remove wrinkles and other aging signs:
1) By tightening the skin and delivering moisture with a proprietary formula known as “VyoSerum”
2) By delivering a collagen molecule to the cells of the skin. (Utilizing the Collagen Infusion Delivery System, this serum allows wrinkle-fighting collagen to be delivered directly to the skin.)
If you want to know what it’s made of, check the following:
Collagen (Marine), Distilled Water, Igepal Cephene, Methyl Paraben, Ethyl Paraben, Propyl Paraben, Butyl Paraben, Isobutyl Paraben, Synasol, Serum Protein, Purified Water, Amniotic Fluid, Placental Protein, Calfskin Extract, Hydrolyzed Collagen, Sodium Methylparaben, Imidazolidinyl Urea, Ethoxylated Glycerides, Trisodium EDTA, Potassium Sorbate, Citric Acid, Ascorbic Acid.
Negatives:
- It’s been statistically proven that a large majority of users were not satisfied with the product and declare it ineffective in getting rid of wrinkles.
- Other users did not like the tackiness of the product’s claims.
- This product is expensive.
- It does not do what it claims to do.
- Poor customer service
Testimonials from the users:
“The marketing program is horrible, and if you get stuck with the direct shipment program, it’s a pain and very expensive. I started that way, and I quickly got out of it.” — Lorraine, CA
“Unethical business selling junk” — John, NY
“Leaves your skin sticky and puffy; does absolutely nothing against wrinkles, but makes them worse.” — Maris, FL
Positives:
- Other users experienced immediate tightening of the eye area.
- There are users who claim that the product made their skin smooth, healthy and look younger.
Guarantee: 30 day free trial.
Conclusion: This product is too costly for what it can provide. Due to so many complaints, we would not recommend this product. Try to look for the best anti aging wrinkle cream that really works for you by reading more reviews from this site. Make sure to test them against your skin type.
Related Reviews
- Caracol cream Review
Rating:
This is another anti aging cream that claims to help remove wrinkles, eye puffiness, crow’s feet, fine lines and other signs of aging.
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Does anyone have any new information?
Today is November 30, 2008. Can not reach the company at all by e-mail or phone. Same thing as described above happens. I would like to join the lawsuit.
Call the Better Business Bureau and file the complaint. Eventually this company will be put out of business and sue. I have been trying to call A TV news station to see if they can do a report on these crooks. I refuse to let me have my money for no reason, they are in for a fight!!!!!
Please judy! Your are full of shit! How is it that your receiving your product if the damn system is down? If they are not receiving orders or unable to access records,how in the hell can you be getting something if the computers are unable (like they said process anything. I hope they get jail time for this bull!
filing a report with the bbb didnt help me. they responded to the bbb by saying that i would get a refund… nothing yet. all these others that are happy, etc, getting their product, etc, are liars for them.
i was supposed to get a refund sometime after nov 7th. NOTHING!!!!
Try 800-840-4043. I just have problems with it not working. Wrinkles are worse and skin is dry. Have you tried Bellaplex?
The same thing happened to me I spent hours on hold from the 25th caller down to the 1st or 2nd and then I would get disconnected. I tried this route a few times and always the same thing, I never spoke to a person! I tried several of the e-mail addresses people had on here regarding cancellation and they were sent back undeliverable mail. I finally had a block put on my bank card and the first time they tried to get around it they used a different payment company, like express something, so their name wouldn’t show up. That time the block held up and the bank caught it. But the second time they tried to put it through in international currency so the amount would be different from the blocked amount and this time they did manage to get around the block! I have had to cancel my bank card and get a reissue and file a claim against them to get my money back! These guys are amazing! I’m astounded that there isn’t a lawsuit pending against them for fraud! I’m also surprised that when you type in the name on the internet this is one of the only complaint sites that come up! Its crazy that these people are still in buisness!
Wow… this is a site I wished I saw before I tried this product
I actually liked this stuff, was a bit pissed off at them for shipping something like 3wks after the first “free trial” set and told them to hold off (when they actually had a site/CS to delay shipment) and then had a 6wk set up with them and then the S#%T hit the fan or something! All of a sudden the web site doesn’t work, I read about them on a website, I don’t get my regular shipment, THEN I get that awful pain in my stomach when after 8 weeks (I just thought they went out of business) they billed my card week and a half ago. So I waited for the stuff to arrive, and sure enough nothing comes. So I was reading the blogs and I don’t agree, how is it that their site is down but their charging system works… take the cash and NO PRODUCT!! So I call this number that appeared with my debit card online statement and it wasn’t even Hydroderm anymore! I was just a CS agency there to reassure me that they’d refund my money.. so I’m not sure if this helps but I called (888) 255-1137. We’ll see if this works out or not…
I reported them to the BBB also….they apologized for any inconvenience and said they would send a refund…that was also on 11/7/08….still have not received the refund…I tried contacting the CS manager, Gary Yeardley…he called me back once, said he would check with the Accounting Department and email me with the into…still waiting….I have tried to contact him several times and he has never returned my call…..I am thinking about contacting the Attorney General’s Office also, maybe that will help somehow….
I would recommend closing your account and having the bank block this company from billing you as they are notorious for not cancelling and continuing to bill – I worked for them and they are to say the least “shady.” I am surprised they have not been shut down by the FTC. They don’t treat their employees any better than their customers. #1 goal is to capture your credit card and bill you for as long as they can and then take forever to refund. Also if you return a product back get a tracking number from the post office otherwise your package will probably be “lost” somewhere along the way.
Hi. Well, I’ve tried Hydroderm, and it worked for me. I’m 41, I have very good skin, and am trying to fend off fine lines. It is not only less expensive then many of the anti wrinkle creams on your buy here link, it has hylouronic acid, and anybody who know anything know hylouronic acid works, and has done so for about 100 years. I’m also a fan of frownies.
In any event, I have not had any work done on my face yet, and using hydroderm has made me feel like I may be able to put off getting any work done for a few years.
It erased the marionette lines around my mouth.
What works on one person’s skin does not work on all, but it worked for me.
I tried calling because nothing came in the auto shipment program that I signed up for. Could it be that a website that bashes hydroderm could be partly to blame?
Or the customer comment above that she wants to sue?
Well I tried calling today to order more, and I can tell you there number is disconnected.
All I have to say is this….If you have to bash a product and slander a company to sell something on this site are you doing people a service or disservice?
I can tell yo right now it was a disservice to me? I’m just a consumer who prefers a fair market verses slandering a company. It is so tackey. And for all of you complaining about auto-ship, have you ever heard of calling cusotmer service and cancelling the service? Or disputing the auto-service with the credit card company?
Grow up people learn how to conduct your financial affairs…
By the way I am in no way affialiated with Hydroderm in any way. Just a fan of the product I hope I can get.
So what was the problem with company when you talked to Gary Yeagley’s? Like you I have used the product for years and have loved it!! But is hasn’t come in my mail in its usual schedule and their site is down and now their phones are out!!
I use to get it from GNC but they don’t have it. I heard that HSN.com sell but they don’t.
Have you found a great alternative serum until their problem settled? Do you have Gary Yeagley’s number?
Hopefuly I get to hear from you
Cheers
I did use this product for about 2 yrs. I have been happy but now my shipment hasn’t arrived. Hydroderm charged me, as usual, but no product.
I do have to say…being without the lotion for now about 1 1/2 weeks I can see my wrinkles coming back. I personally liked the product. I have told friends but it broke out their face.
I have called the 2 800 #’s I have and they are not working. I tried to go on line to track the product but it wont provide me with a login.
I am thinking the company must be out of business. If any one is aware of what is going on with this company can you please let us know. Tks Betty
I’m trying to contact them for months to cancel my suscripton, because you got no more the option to do it electronically but there’s no way. I tried like four different phone numbers but all of them are not on service any more. Last week they charged my bank account and I never receive the product. I want to cancel the account and not have any more draft from my bank. If there’s a lawsuit against Hydroderm Co, sign me up.
ok sparrow,
so you like the product and think the company has shut down due to bashing? that is bull!! why havent all these people including myself gotten their refunds yet? do good companies generally screw over their customers? and people did cancel, but it did no good. items were returned for refunds and that did no good. they are liars and should be shut down. if you want some hydroderm so bad ill sell you the crap i have here at home!
they have been bad for a long time!
As I stated in my message of November 12, I spoke with Gary Yeagley and, because of all the problems and the length of time I had been a customer, he said he was going to send me a bottle of the hydroderm matrixyl and the body shape lotion (both of which was overdue in arriving) free of charge. Within a week I received the hyrdroderm & 2 lotions, at no charge.
In my conversation with Gary, he alluded to problems with a third-party that seemingly handled their shipping and maybe billing. From that conversation, I gathered that the third-party would not turn over accounts, etc., and legal action was in progress.
I have just tried to contact Gary again, but, while I get his voice mail, it is full. All other numbers for customer service, etc., are not in service. So, I have no idea what is going on. But, the website is still active, even though you can’t order.
I’ll just wait to see what happens. But, in the meantime, I will be looking for something to replace it.
I have called Gary Yeagley several times…he has never returned my calls and I still have not received my refund…..something should be done with company…..they do not practice good business with most of their customers….I would love to know if anyone has ever received their refund that was due to them….
SAME PROBLEM! i have spoken with Better Buisness Burea, my bank and attorney general… i’m trying to find the number so i can call yet again… I’ve told them if i don’t get my money by Jan. 1… i’m pressing more charges. They atleast cancelled my account but still no refund. I filed for fraud against them… DO NOT DO!!!!!
SPARROW YOUR SO FULL OF SHIT! DISSERVICE MY ASS! WE PAID FOR A PRODUCT THAT WE DID NOT RECEIVED. STOP THE BULLSHIT SPARROW, YOU WORK FOR THE COMPANY AND I HAVE FILED A LAWSUIT AGAINST YOU SCUMBAGS SO GET READY ASSHOLES!! IT’S TACKY THAT A LAME ASS LIKE YOU, THAT IS TALKING OUT OF HIS OR HER ASS, PEOPLE ARE PISSED! WE PAID FOR A SERVICE AND A PRODUCT AND EXPECT TO RECEIVED WHAT WAS PAID FOR OR GIVE US A REFUND. IF YOUR HEAD IS SO FAR UP THEIR ASS,PULL OUT OUR REFUND AND SEND IT TO US!
I have been using this product (lotion)for a couple of years-I cancelled once without any problems and then after using all my product I started the auto shipments again without any problems until now. My cc was charged on Dec 2 and I still have not received my product. Today I was trying to get in touch w/them and saw this review. Now I am concerned that it may be some sort of scam. I may have to cancel my cc if I cannot get some kind of satisfaction.
I just called the 888-255-1137 and complained about not receiving product. I was informed that hydroderm is no longer in business and that my account was credited yesterday.
Thank you, Cathy! I used BodyShape and really liked the texture, fragrance and result. Ordered again last month, but never received shipment even though my checking account was debited on December 2.
As you suggested, I called Gary Yeagley and left a very detailed voice message and contact information. Hope to hear from him soon. I also notified my financial institution in case they attempt to debit my account again.
I appreciate you passing on Gary Yeagley’s name. I hope he will resolve this very unacceptable situation.
Best Wishes!
Flo.
bonnie, what is this other 888# you listed above? i was supposed to get my refund over a month ago, in early november. this was after gary responded to my bbb report. still nothing.
i think these people are just stealing from all of us> and maybe were forced out of business after they ralized they were in too deep and couldnt repay.
oops!! i meant *realized*
What is expressed below DOES NOT in any possible manner, shape, or form, represent, indicate or even attempt to be a statement on the behalf of the Alena Internet Corporation ( Hydroderm L.L.C. and/or affiliates) nor are the below statements meant to be a reflection of any kind upon the Corporation, its board, its officers, or its methods and practices of doing business in general.
At this time, I am simply choosing to exercise my first amendment rights, before they cease to exist. (WAKE UP PEOPLE !)
The proceeding is simply a short collection of my own personal opinions, thoughts, and point of view in regards to the topics discussed in this continuing blog of which my name and person has been mentioned on more than one occasion.
Due to the growing number of issues that were simply beyond my control, effective as of December 10th 2008, I am no longer an employee of Hydroderm. Please understand that I was just a “worker bee” for Hydroderm, and in light of the given circumstances, I did everything I could (within my given power of “manager”) to professionally service all the customers I came in contact with, as efficiently and effectively as possible. Please keep in mind that I did this with the faith that the items and requests that I forwarded on through to the proper channels, were indeed actually being executed upon by the “powers that be.”
Now, I was not the only “manager” in the customer service department for Hydroderm, but because I made a sincere effort to aid/help customers with their needs, customers know my name—there is a direct correlation with the fact that only MY name is mentioned in such blogs as this one, again I was not the only “manager” in the customer service department, but because I was consistently striving for an overall higher level of service for our customers, I established and maintained a one-on-one relationship with each customer I spoke with, treating them the only way I know how…as a human being and not as a number. As a result, my good name is the only one remembered or mentioned, just in time to be run through the mud. To those customers, all I can say is: NEVER SHOOT THE MESSENGER!
I realize that in human nature, it is easy for one to point the finger and blame the first person they see or talk too, especially when one does not know the bigger picture, but folks, the person to blame here, is most definitely not me.
Consumers need to understand, ( especially those whom have never worked for a major corporation ) that individuals handling the customer service for these large companies are traditionally underpaid and overworked. The boards, owners etc of corporations all consistently fail to realize that the customer service department is the true lifeblood of any retail/sales driven company—and when something goes wrong—Customer Service is the “first line of defense,”—We have to clean up the mess even though we had absolutely nothing to do with causing said mess in the first place. Seemingly the CS departments are consistantly the last on the food chain within these corporations to be given any updates what-so-ever…, such internal chaos will only lead to an eminent disaster. However, most of the time, all of this can be avoided if the proper structure and emphasis were to be established at the very beginning.
It is my sincere wish that everyone is in good spirits after the holiday and the New Year TREATS US ALL BETTER ! ! !
Regards,
Gary Yeagley
I just received my credit card statement & have been charged for a shipment I did not receive. The 800 number on my last order received is no longer in service as is the 800 number listed on their website. Guess I’ll probably be stuck paying for the amount on this months statement & will have to cancel my credit card to keep them from billing me again for merchandise not received.
That’s all good Gary! But if you are really sincere give us those assholes balls(names, phone number, address, etc.,,) so we can chop them off. Understand it was your job, but bro if you around shit you usually get on your clothes.!!! Now the reason you are no longer working for those assholes because they are out of business and someone else has taken over and people who order the product and lost money from 2007 to October 2008 are out of luck getting their money back until we get names to sue!!
ok gary, yes you are the only name mentioned here. give us the other names so we can mention them, too. but YOU were the one that responded to the BBB report i filed and said i would get my moeny back, but i DIDN’T.
so what happened to hydroderm. we all have a right to know. and in your opinion, will any of us get our refunds that are due back to us? or the others that liked the product get that?
It’s Jan 2009 and I’ve been using Hydroderm for several years; I like the original wrinkle reducer. I usually buy 6 bottles at a time for discounted price and am not on autoship. I’ve been trying to reach Customer Service for a couple of weeks to order more, but every # I have for them (which are many, including numbers on invoices, on website & on brochure)says “# is out of service.” I was wondering if you know how to get in contact with them by phone? Please advise if you can. I live in Los Angeles, not far from Culver City which is I think where product is shipped from. Any ideas? Thanks.
I like Hydroderm face products. I have tried a lot of other brands and I break out or swell up. The Hydroderm eye cream goes right into the skin with out being heavy. I had no problem ordering. I am buying my Hydroderm from Amazon or http://www.hydrodermathome.com. If you like the product try the websites. Make shure you make a one time payment order. I am a real person who has been using Hydroderm for 3yrs.
I love Hydroderm. I’ve been using it for about 5 years now and love it. I’m constantly told I look much younger than I am & even got carded for cigarettets the other day!!! I can definitely tell a difference in my skin/face, so I’m sold. As long as their selling it, I’m using it.
Houston, Texas
For those of you who can’t find any Hydroderm, I found some on the website Nutra Market for 50% off – I ordered 6 bottles.
I loved the product. It worked for me. I’ve just learned that the company is in bankruptcy and no longer in business.
Are you sure of that Susan? I received a package a few days ago that says on the outside. WAIT! Hydroderm is BACK and Better than Ever!
“If you previously cancelled your membership,please DO NOT OPEN this package,DO NOT call your credit card issuer,instead call us for immediate service.”
(877)312-3648 “Due to a vendor processing error,we have been advised that some customers may have received this package in error”.
We apologize for any inconvenience,THE NEW HYDRODERM Customer Care Team.
I called that number several times and after each attempt to speak to a customer service person I was disconnected. Like others have done already the only solution is to cancel your credit card. To those that did that I hope they stopped sending you their products.
I love Hydroderm and have been using it for 5+ years. I get carded when buying alcohol most of the time (and I’ll be 40 this month) because it makes my skin look beautiful and young. I haven’t been using the product for about 6 weeks now, due to the shipments ceasing, and can tell a huge difference in my skin for the worse.
I am willing to join a class action suit as well. They have been billing my credit card f $96 and sending no product. I have been trying for two months to contact them and either get a busy signal, a message that the line is busy and I need to call later or not connected at all. This is absolutely a scam and I think we all need to write the Los Angels Department of Consumer Affairs about their illegal practices.
Avoid this company at all costs. I have been trying to get it cancelled for months and I just received another charge on my credit card. I’m going to have to cancel my credit card unfortunately. This company is either scamming, or at the very least extremely poorly managed. There’s no problem getting an account started, but getting one stopped seems to be an impossible task.
I ordered the product several months ago on the free trial. I let one charge go through and received my first month’s product. (After the trial) I decided at that time to cancel. I went to the website where I had a login ID and password to log in, but they had removed the option to log in. (This is where I was told I could cancel when I first signed up) I then emailed several times with no response, and called several times a day for two weeks getting only busy signals. My last call after the two weeks, I FINALLY got through, or at least it appeared I did. I got the normal hold music and waited 20 minutes before I was abruptly disconnected. When I called back it was busy again. I sent them one last email demanding my account be cancelled.
By this time, it was almost time for the next charge to occur, so I watched my credit card statements carefully for some time and no charges occured. I assumed that even though they didn’t get back to me, that they actually cancelled my account. Well, months later, I suddenly get an email that Hydroderm is back and that I would start receiving the product again. I called the number in the email and actually got through to talk to someone. The lady told me that Alena something or other, had gone bankrupt and sold the Hydroderm rights to this new company. That’s fine and dandy, I asked her to cancel it and she said she’d have to get a supervisor to call me back, which never happened. My card was just charged and I’m filing a dispute with my credit card company. I’m going to call Hydroderm tomorrow as well, possibly the bbb depending on the outcome of the call….
Do not do business with this company…
Chris
Just like the others have commented that this is a waste of money and time.
Don’t throw your money away on this!!!
please cancel my account with hydroderm –don’t like and can’t afford it! any further shipments will not be paid as of feb.25 09
my credit card company has been asked to red flag this account refusing payment.
I LOVE Hydroderm. I have been using it for the past two years and I don’t know what I would do without it. I have smoked and drank heavily since I was 16 (I’m not exactly proud of it, but it’s true). When/ if I decide not to use this product for over a month I get wrinkles around my lips, my forehead, my eyes, and my face sags. I’m not kidding there is a VERY noticeable difference- I would seriously not eat in order to buy this if necessary.
I have 21 year old friends who look older than I do. Everyone I meet thinks I’m 21 or younger. I have literally had to pull out my ID to prove that I’m actually 27. Now I don’t know how well it would work on deep wrinkles or older women, but for girls in their late twenties it is ridiculously great.
Don’t do the free trial, they will charge you $140 within the first month. I liked it and wanted to continue but they charged me for both the “free trial” bottle and another one within the first month. It makes absolutely no sense! I had to pay $60 in overdraft fines. Shop the web- I only pay $50 a bottle for it now.
Anyway it’s not just the wrinkles it helps it gives you like a facelift. It made my cheekbones come out again. I take it forgranted until I’m broke and have to go without it for awhile (like just happened) and now I really appreciate this stuff. If they discontinued it I would have to buy up a lifetime supply
Oh my God if they are going out of business?! I need to buy 20 bottles STAT. I will have a heart attack if I can’t have this stuff I am freaking out
…What a shame! The company was sold to new owners in the past year, and I can tell you for a fact that the new, NASTY, and OBNOXTIOUS employees are running it into the ground! I too, was billed for non-shipped items, and when I called to ask where my shipment was, they were indignant that I had the nerve to ask, and treated me like a dog…(I don’t treat my own dog like a “DOG”), and told me that when they pulled up my “screen” on their computer, it was “full of notes” about me! I called the better business bureau in their area in california, and they said they had over 600 complaints, similar to mine, about Hydroderm. The product is also very unlike what I used to get from the original company. I’m convinced that they are now a scam, and will be non-existant very soon. Hooray!!
I got this product a year ago.Start to use it and I broke out with a few pimples. Stop for a while and tryed it again. Still not working. I tryed the eye serum and I did see a tightening effect. But I still do not recommend this product.
hey i really liked this product used it 4 years ago couldnt find it til now and no ..no credit cards but it does work as we age our eyes give us away ..lol but now instant face lift the eyes look good and when i go out i love this!would recommend to all my other sisters out there not feeling it !
For everyone out there complaining about Hydroderm, never order direct from their site, order from dealers, such as http://www.netnutri.com, or other dealers. I would never order direct from any company that gives free sample, everyone of them are non-sense. Hydroxatone, hydroderm, and every company that do free sample are lame…no such thing in life is free people. Buy from 3rd party (dealers) are best. And before buying read company policy about returns.
This stuff really works, I used it for 2yrs, and so did all the people I recommend, my sister had deep wrinkle laugh lines, now near 70% gone after 2yrs.
Their claim on 7-14days wrinkle gone is truely rediculous, the real noticeable difference actually begin in 4months of morning & night applying.
Downfall to this hydroderm or online serum is “becareful”. After 2yrs of using this product, though my face is nicely firm, and wrinkle gone, my skin has discoloration…So I stop using this product, I thought at first it was sun damage, but realize it wasn’t i stop going to beaches for years. So the sun wasnt the reason, it was Hydroderm, it discolorate your skin in the long run…
so a few yrs back i got sucked in2 thinkin i would get a free laptop if i did online survey & nxt thing u knw ive had a bunch of nonsense purchases…hydroderm is one of them. yes i absolutely agree that how they go on billing u is horrible until u can finally get a hold of customer service & cancel.
BUT on the up side 4 me…earlier i mentioned gettin hydroderm yrs ago (approx 5yrs). well it wasnt until a few days ago i came across the products hidden way back on a shelf in my bathroom. so i thought…what the heck. may i just say that i was in disbelief when i noticed immediate results! btw..im speaking of the hydroderm anti wrinkle serum.
thru the yrs ive formed these god awful wrinkles on my forehead mostly due frm squinting a lot. my mom called them the #11..just recently she called it #111. good ol’ mom! good thing i have a great sense of humour…cause i laughed as i slapped her arm yelling “mom! funny but so wrong!” anyhow, this hydroderm product that everyone seems 2 hate seems 2 work wonders 4 me…& im talkin overnight! even my boyfriend (who likes 2 put his thumb on my forehead & rub in a circular motion as if he thinks by doin this it helps downplay my #111) well, just last night he noticed the difference & kept buggin me 2 find out what i did…hahaha. he assumes botox..lol. he still doesnt knw.
i also have the hyroderm cellulite cream which i tried as well & i give it 2 thumbs down..not 2 mention it smells awful!
but back 2 the hydroderm anti wrinkle serum..i love it! its non greasy & i knw when i look in the mirror i definitly see a healthy glow & more youthful appearance. tightening of skin as if i had gotten a mini facelift. and my #111 is now a faint #1 and thats ONLY when i squint.
well, i wished it worked 4 evryone the way its worked 4 me!! keep in mind its only been 4 days since i started so im wondering (frm readind all the bad reviews) if some bad reaction is gonna creep up on me?! knock on wood!
good luck evryone!
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