Please do not get sucked into the Hydroderm scam. One of the Hydroderm products made me break out and the others did NOT work. Surprise, surprise. They advertise that it may take longer than the 30 days to work just so you keep trying the product long enough so you are stuck with it. I called them 1 day shy of the 30 days. I did NOT get a RMA in time, my credit card was charged anyway and I cannot get a refund. .

I’ve called them to complain and I was told I would get a partial refund. I didn’t get the refund so I called again. I was told I should have recieved the refund and then all of a sudden she said she had the wrong person and said they only give out credits. Imagine…credits for their product that I DO NOT WANT !! Learn from my mistake. Lucy

I have been trying to opt out of this for the last 2 months. Everytime I go to my bank account there has been another withdrawal from Hydroderm. Please STOP sending anything more to my home. I have had a face lift and do not need these products. Any further withdrawal from Hydroderm will result in a lawsuit.

Thank you for your cooperation.

Doris A. Kenney

I need an RMA #

I have been trying to contact Hydroderm but when I call the 800-841-8835 number I start explaining my problem to cancel they diconect me. When I try to email “support.hydroderm@alenareceipt.com” I receive this page can not be displayed.

I ordered some of this product a couple of years back, and it did absolutely NOTHING for me. And I do mean nothing! I had all of my receipts, etc, and informed the company via phone, mail and e-mail of my disatisfaction several times, and NOTHING was ever credited back to me account.

Aveeno Face Products did much more for my face than that overpriced, useless Hydrocrap product!

EKC

I ordered some of this product a couple of years back, and it did absolutely NOTHING for me. And I do mean nothing! I had all of my receipts, etc, and informed the company via phone, mail and e-mail of my disatisfaction several times, and NOTHING was ever credited back to my account.

Aveeno Face Products did much more for my face than that overpriced, useless Hydrocrap product!

EKC

This is a rip off! I took advantage of the free trial, got no results at all. Got the RMA# to return it… returned it… and got billed for a future shipment. Called Hydroderm.. they claim they never received the returned product. Charged me for more… and never sent it either. DON’T DO IT! The product and the company STINKS!

They not only rip you off with their products, they sell your email address to dozens of spammers. I know because I have my own domain and I assign a different email address to any one I give my email address to. I receive 25 to 30 spam emails a day coming to the email address assigned to Hydroderm. Hydroderm sold out my privacy on top of selling me a useless product, and they make it extremely difficult to stop the shipments.

same thing happened to me !!! I want wrote a review, bur so not know if it got out there. I am SOOOO sick of rip-offs! Thank you for making me feel like I am not the only one to be “TAKEN IN”

same thing happened to me !!! I wrote a review, but I do not know if it got out there. I am SOOOO sick of rip-offs! Thank you for making me feel like I am not the only one to be “TAKEN IN” People, please don’t be STUPID like me!!

This company should be made to refund all us who were “dooped” (my keyboard sticks, sorry, can’t afford a new one, because I have been ripped off too much)

AVEENO is better !!!!

its a very sucking product,………………………………… it’s a humble request plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz ….dont use it!!!

Well, for me have been great, and my friend return the unused portion and had no problem, she cant afford the price.

I wanted to look this company up because I ordered something from toolup.com and obviously they sold my credit card info to Hydroderm. I started receiving all these hydroderm products and came to find out they were charging my CC. After doing investigation, It was all boiled down to this last purchase I had made. Hydroderm is a scam and dont ever give them your credit card info. If they can buy peoples CC info to sell their products then they can for sure scam people who go straight to their website.

I also saw in tiny writting that once you order from them, They will keep charging your card until you cancel.
Plust the reviews on this product. you are basicly buying water for $80.00.
Just wanted to let everyone know. they bought my credit card off of another company and scammed the heck out of my money.
Not a good company.

One last thing, I have gotten an enourmous amount of spam mail. this comany is a fraud and need to be reported.. i called my CC company and got a new card and reported this one stollen. They sell out all your info. Horrible company.

Hydroderm is worthless and their wording is misleading. I wouldn’t ever use this product again or recomend it to anyone. I saw absolutely NO positive ressults from using it.

THANK YOU! I am sooooo glad i found this web site!

Thank you …everyone of you for taking the time to post your comments. I signed online to actually purchase this product…and something told me to read the comments (something I rarely ever do)…you obviously saved me some irritation.
Thanks again, Lori

My credit card was charged eight times starting in July 2008 by this company. Do not know how they got the number as I never ordered anything from them and have not used the card for some time. Credit card company cancelled the card and will issue a new one.

I am soooo glad I decided to research Hydroderm before I bought it. I was actually almost finished registering for it when something told me to stop. One thing I never read about was the automatic payments they charge your credit charge once you get started. Somebody mentioned in their above email they probably use this marketing tactic because they know they won’t get repeat business on a product that doesn’t work. So, why not squeeze every ounce of money out of the ones that bought it while they still have them. Even if the product worked on some people it is way to expensive and the marketing tactics to gain new customers and keep existing ones is a complete scam. This is not the only website that I have read numerous, I mean numerous, complaints about this product. Buyer Beware!!!

Question: I completed the registration with my name and address but closed the browser after I found out that they would charge your card for the product after the 30 day trial. I DID NOT give my account information. Is there a way they can tap into my account information with the name and address information I provided or will I just be getting spammed like crazy? Should I go cancel my card anyway?

I have not been able to contact anyone with this company to cancel?!

I guess I will have to cacel my cc card in order to stop charges from them.

I learned a valuble lesson!!
Sher

Hi,

You can contact the underneath e-mail address, if you have any issues with Hydroderm. I personally like the products. The key point is not to use alot! You should only use a pea-size amount of the cleanser and also only three drops of the serum (apply on your hand,rub hands together and then apply to entire face and neck)! As for the cream, a dime-size should do it. These products are really concentrated. I have very sensitive skin, however, my skin has reacted very well to the products.

All the best,

Isabella

support.hydroderm@alenareceipts.com

I to was sent this product without ordering it was charged to my card 5.95 then I tried to contact for several days their systems are all ways down I will cancel my card to stop it

Thanks to all of you who took the time to post comments. Now the company claims to have its system down and cannot issue a refund. Time to check into the Bureau of Professional Regulations and try to shut these people down. Anybody contact the Better Business Bureau? These people are nothing but scammers. I am immediately canceling my card. I won’t go through anymore of these stupid charges for stuff that doesnt work.

I called customer service today because I want to return the cellulite cream (it smells nice but I don’t think it really does anything) and they said their server has been down for several days. That’s ridiculous. I don’t care what kind of difficulties you are having, it’s completely possible to have it fixed within a day, 2 at the most. They told me to call back on Thursday. My free trial ends on Sunday. After reading all these reviews I am going to call my credit card company and have them reissue a new card, I don’t need my information falling into the wrong hands.

I am on an automatic ship plan with Hydroderm. For a long time I have been able to log into my account and change the ship date. I cannot get into the web site and my next shipment is on 9/29/08. What should I do? Is there a way that I can block this from being charged to my credit card that is on file with Hydroderm?

Hello Hydroderm,
Please be advised that I, Mary Duggan,is canceling this membership as of 9/28/08.
Do not ship any products or charge my account.
Thank You
Mary Duggan

I also have tried to contact hydroderm, was on hold for the longest time to retain a rma#, when i was next the operator said call monday thru fri. HELLO! its friday 10:30am pst. and i need to return this serum that did nothing for me before they try and charge my account. i cant even go online because there is no web page to retain the rma#.

for the person who has posted the email address for any questions or concerns for hydroderm, i have posted a comment to them as well and till this day have not received any answers, so that email is a scam as well

I too am having problems with getting someoene to help me. I want to return the prduct but I have been told 3 different times that they are having problems with thier system and to call back next week. By the time I do that it will be past my trial. There’s no “Problem” they just don’t want to take it back. What they do want is my money. Well I plan to out smart them!!

I want to cancel my account with Hydroderm and return the product wich doesn’t work!!! I’ve been trying to contact them but no answer, phone is always busy and web page is down. How can I cancel if there is no way to contact a company representative!!! Help please!!!!

We had 2 boxes (addressed to my spouse (male) at OUR address). There was an invoice in the boxes which I got their phone number off. The rep answering (after many attempts calling a busy number) that our credit card had been charged and their records showed we had ordered the lotions (or whatever they were). I asked for the credit card number which they would not give me. I told them that these purchases were not ordered by us and asked how to send them back. She said we weren’t able to send them back, but that they would cancel the order.
I documented the call but now I am stuck with 2 boxes of lotions!!! after reading these reviews, I wonder how they can stay in business scamming like that!