Please do not get sucked into the Hydroderm scam. One of the Hydroderm products made me break out and the others did NOT work. Surprise, surprise. They advertise that it may take longer than the 30 days to work just so you keep trying the product long enough so you are stuck with it. I called them 1 day shy of the 30 days. I did NOT get a RMA in time, my credit card was charged anyway and I cannot get a refund. .

I’ve called them to complain and I was told I would get a partial refund. I didn’t get the refund so I called again. I was told I should have recieved the refund and then all of a sudden she said she had the wrong person and said they only give out credits. Imagine…credits for their product that I DO NOT WANT !! Learn from my mistake. Lucy

I have been trying to opt out of this for the last 2 months. Everytime I go to my bank account there has been another withdrawal from Hydroderm. Please STOP sending anything more to my home. I have had a face lift and do not need these products. Any further withdrawal from Hydroderm will result in a lawsuit.

Thank you for your cooperation.

Doris A. Kenney

I need an RMA #

I have been trying to contact Hydroderm but when I call the 800-841-8835 number I start explaining my problem to cancel they diconect me. When I try to email “support.hydroderm@alenareceipt.com” I receive this page can not be displayed.

I ordered some of this product a couple of years back, and it did absolutely NOTHING for me. And I do mean nothing! I had all of my receipts, etc, and informed the company via phone, mail and e-mail of my disatisfaction several times, and NOTHING was ever credited back to me account.

Aveeno Face Products did much more for my face than that overpriced, useless Hydrocrap product!

EKC

I ordered some of this product a couple of years back, and it did absolutely NOTHING for me. And I do mean nothing! I had all of my receipts, etc, and informed the company via phone, mail and e-mail of my disatisfaction several times, and NOTHING was ever credited back to my account.

Aveeno Face Products did much more for my face than that overpriced, useless Hydrocrap product!

EKC

This is a rip off! I took advantage of the free trial, got no results at all. Got the RMA# to return it… returned it… and got billed for a future shipment. Called Hydroderm.. they claim they never received the returned product. Charged me for more… and never sent it either. DON’T DO IT! The product and the company STINKS!

They not only rip you off with their products, they sell your email address to dozens of spammers. I know because I have my own domain and I assign a different email address to any one I give my email address to. I receive 25 to 30 spam emails a day coming to the email address assigned to Hydroderm. Hydroderm sold out my privacy on top of selling me a useless product, and they make it extremely difficult to stop the shipments.

same thing happened to me !!! I want wrote a review, bur so not know if it got out there. I am SOOOO sick of rip-offs! Thank you for making me feel like I am not the only one to be “TAKEN IN”

same thing happened to me !!! I wrote a review, but I do not know if it got out there. I am SOOOO sick of rip-offs! Thank you for making me feel like I am not the only one to be “TAKEN IN” People, please don’t be STUPID like me!!

This company should be made to refund all us who were “dooped” (my keyboard sticks, sorry, can’t afford a new one, because I have been ripped off too much)

AVEENO is better !!!!

its a very sucking product,………………………………… it’s a humble request plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz ….dont use it!!!

Well, for me have been great, and my friend return the unused portion and had no problem, she cant afford the price.

I wanted to look this company up because I ordered something from toolup.com and obviously they sold my credit card info to Hydroderm. I started receiving all these hydroderm products and came to find out they were charging my CC. After doing investigation, It was all boiled down to this last purchase I had made. Hydroderm is a scam and dont ever give them your credit card info. If they can buy peoples CC info to sell their products then they can for sure scam people who go straight to their website.

I also saw in tiny writting that once you order from them, They will keep charging your card until you cancel.
Plust the reviews on this product. you are basicly buying water for $80.00.
Just wanted to let everyone know. they bought my credit card off of another company and scammed the heck out of my money.
Not a good company.

One last thing, I have gotten an enourmous amount of spam mail. this comany is a fraud and need to be reported.. i called my CC company and got a new card and reported this one stollen. They sell out all your info. Horrible company.

Hydroderm is worthless and their wording is misleading. I wouldn’t ever use this product again or recomend it to anyone. I saw absolutely NO positive ressults from using it.

THANK YOU! I am sooooo glad i found this web site!

Thank you …everyone of you for taking the time to post your comments. I signed online to actually purchase this product…and something told me to read the comments (something I rarely ever do)…you obviously saved me some irritation.
Thanks again, Lori

My credit card was charged eight times starting in July 2008 by this company. Do not know how they got the number as I never ordered anything from them and have not used the card for some time. Credit card company cancelled the card and will issue a new one.

I am soooo glad I decided to research Hydroderm before I bought it. I was actually almost finished registering for it when something told me to stop. One thing I never read about was the automatic payments they charge your credit charge once you get started. Somebody mentioned in their above email they probably use this marketing tactic because they know they won’t get repeat business on a product that doesn’t work. So, why not squeeze every ounce of money out of the ones that bought it while they still have them. Even if the product worked on some people it is way to expensive and the marketing tactics to gain new customers and keep existing ones is a complete scam. This is not the only website that I have read numerous, I mean numerous, complaints about this product. Buyer Beware!!!

Question: I completed the registration with my name and address but closed the browser after I found out that they would charge your card for the product after the 30 day trial. I DID NOT give my account information. Is there a way they can tap into my account information with the name and address information I provided or will I just be getting spammed like crazy? Should I go cancel my card anyway?

I have not been able to contact anyone with this company to cancel?!

I guess I will have to cacel my cc card in order to stop charges from them.

I learned a valuble lesson!!
Sher

Hi,

You can contact the underneath e-mail address, if you have any issues with Hydroderm. I personally like the products. The key point is not to use alot! You should only use a pea-size amount of the cleanser and also only three drops of the serum (apply on your hand,rub hands together and then apply to entire face and neck)! As for the cream, a dime-size should do it. These products are really concentrated. I have very sensitive skin, however, my skin has reacted very well to the products.

All the best,

Isabella

support.hydroderm@alenareceipts.com

I to was sent this product without ordering it was charged to my card 5.95 then I tried to contact for several days their systems are all ways down I will cancel my card to stop it

Thanks to all of you who took the time to post comments. Now the company claims to have its system down and cannot issue a refund. Time to check into the Bureau of Professional Regulations and try to shut these people down. Anybody contact the Better Business Bureau? These people are nothing but scammers. I am immediately canceling my card. I won’t go through anymore of these stupid charges for stuff that doesnt work.

I called customer service today because I want to return the cellulite cream (it smells nice but I don’t think it really does anything) and they said their server has been down for several days. That’s ridiculous. I don’t care what kind of difficulties you are having, it’s completely possible to have it fixed within a day, 2 at the most. They told me to call back on Thursday. My free trial ends on Sunday. After reading all these reviews I am going to call my credit card company and have them reissue a new card, I don’t need my information falling into the wrong hands.

I am on an automatic ship plan with Hydroderm. For a long time I have been able to log into my account and change the ship date. I cannot get into the web site and my next shipment is on 9/29/08. What should I do? Is there a way that I can block this from being charged to my credit card that is on file with Hydroderm?

Hello Hydroderm,
Please be advised that I, Mary Duggan,is canceling this membership as of 9/28/08.
Do not ship any products or charge my account.
Thank You
Mary Duggan

I also have tried to contact hydroderm, was on hold for the longest time to retain a rma#, when i was next the operator said call monday thru fri. HELLO! its friday 10:30am pst. and i need to return this serum that did nothing for me before they try and charge my account. i cant even go online because there is no web page to retain the rma#.

for the person who has posted the email address for any questions or concerns for hydroderm, i have posted a comment to them as well and till this day have not received any answers, so that email is a scam as well

I too am having problems with getting someoene to help me. I want to return the prduct but I have been told 3 different times that they are having problems with thier system and to call back next week. By the time I do that it will be past my trial. There’s no “Problem” they just don’t want to take it back. What they do want is my money. Well I plan to out smart them!!

I want to cancel my account with Hydroderm and return the product wich doesn’t work!!! I’ve been trying to contact them but no answer, phone is always busy and web page is down. How can I cancel if there is no way to contact a company representative!!! Help please!!!!

We had 2 boxes (addressed to my spouse (male) at OUR address). There was an invoice in the boxes which I got their phone number off. The rep answering (after many attempts calling a busy number) that our credit card had been charged and their records showed we had ordered the lotions (or whatever they were). I asked for the credit card number which they would not give me. I told them that these purchases were not ordered by us and asked how to send them back. She said we weren’t able to send them back, but that they would cancel the order.
I documented the call but now I am stuck with 2 boxes of lotions!!! after reading these reviews, I wonder how they can stay in business scamming like that!

hydroderm is definately a rip off! i cancelled my subscription after the free trial and did get a RMA, but its been one month since i returned this product and no refund. the system has been down forever, the third week of september a rep told me it would be back by the end of the week, and of course nothing. all emails i sent are never answered, and yesterday after waiting for almost 30 minutes, the rep told me that the system is still down (go figure!) she told me i could get a call back concerning my refund, but i told her that i filed a report with the better business bureau (i did) and then she said nothing.
what is the problem with this company? all i want is my money back and no more product- which by the way is not worth the money, other less expensive products work better.
i shold have checked them out before i ordered this….

I got scammed just like the rest. Couldn’t get ahold of the company, it took 2 weeks. I would hang on the line for 20 min., then they would put me on hold and hang up. I never got a refund, am contesting it on my credit card, and had to cancel it, as they are still sending me emails trying to charge my account. It is the worst scam and still in business. I also filed a complaint w/ the BBB and the State Attorney General’s Office. I would advise everyone else to do the same. They should not be in business!

Well, I finally wised up after being told for 6 weeks the system was down. Yet, they were able to charge my credit card. I happened to google “hydroderm scams” and guess what, bam!!! I IMMEDIATELY CALLED MY CREDIT CARD COMPANY AND CANCELLED MY CARD SO THEY COULDN’T CHARGE ME ANYMORE. I then reported the scam and my credit card company issued me a credit for the $69. I AM NOW GOING TO CONTACT THE FBI AND REPORT THESE NO-GOOD #%$@&^%!!!!!!

i have ordered your cream over a month ago and have not received a thing yet so is this a scam . ordered on 09/09/08 order id-38276954 - order code-658B88E2-BBCC. so whats goin on why is it takin so long . if it hasnt been sent i would like to get a refund on my creditcard. u say how good the product is and can’t come thru .somethings wrong here.id like a response soon .

I LOVE Hydroderm and so does my mom. When I stop using it after a while it becomes obvious I’ve stopped. You can adjust your auto ship to 3 months or 4 months later if you like online. Super easy I would adjust it as needed. I now get it from HSN (Home Shopping Network) even cheaper. I am a skincare-a-holic and work in a LUXURY department store where I get a BIG discount and I still prefer Hydroderm.

please cancel my account!!

I’m with you - this is a big rip off - we’ve all been scammed - called to cancel any future shipments - tried for 5 days before finally reaching a person who identified herself as “Hanna” who told me I would receive e-mail confirmation on the cancellation - benn over a week now - still no contact made. The comments from everyone are pretty disturbing - don’t know what to do about it - something should be done about this rip off company.

To whom it may concern: You ad and your invoice all say that you may cancel your order at any time. I am now single and living on one bedget and simply cnannot afford your product. I can not say that I actually saw dramatic results, but I have been using it for a while now. I am asking that you PLEASE cancel my membership at this time and DO NOT send ab\ny more product.. Thank you R Wright

i still havent heard anything either, and im going to try to get my cc company to reverse the charge. this is so pathetic, but if you look at some of these comments, they seem to be praising this awful product, and how easy it is to cancel and get refunds. ill bet they are scams, too, to make it look good or better. still waiting on the BBB to get something going.

This company and it’s product are bogus.
I returned the unused portion of their product three days before trial ended directly to the warehouse as I live only 7 miles away, Five days later they have accessed my account. When I tried to reach the login site, page could never be displayed and phone calls were routinely disconnected when I became the 2ND caller in line. When I finally did get through I was told no RMA was needed,the box should be marked with the order ID. I did this on all sides and even made their warehouse employee sign a statement that they had received it on time.I have had to resort to stopping my debit card,filling out affadavits and waiting for my card to be replaced to stop their access to my account on a continuing basis.

Don’t be caught in their unethical practices and goopy product.

I just spoke with a representative of Hydroderm who knew who I was before identifying myself. His comment was, “You were told there was an error in the system the first time you called”. That’s true but that was in regard to getting an RMA number which was refused because of claimed system problems; it had nothing to do with my call today which was to ask why they charged my account when product was returned 7 days ago. The second time I called i was told that an RMA number was not necessary, only the order ID number. They have an answer for everything and that seems to be “There’s an error in the system”. The biggest error was mine in believing that this was a reputable company with a viable product. Beware!

Hi, I do have an account and (am unable) to get on your sight to see my account I was to have a Bottle of Hydroderm Matrixyl 30ml sent to my address on 10/14/08 as I do like the product verry much please Help…..
Thank You
Edward T Vensko
31 East como Street P.S am I still on the mailing list???
Uniontown, Pa. 15401

I’ll give them 10 days. If that doesn’t work, I’ll contact a lawyer about setting up a website to gather people to form a class action lawsuit against them.

To Lisa Mann:

I’m ready to join your suit now !
They promised on Tuesday 14TH to reverse the $90 plus by the end of the week and instead confirmed their claim against my account. Of course the same excuses were offered, System down and system error.Product was hand delivered to their warehouse the 9TH. So ten days days will probabaly not bring you any good news from these people.
Seems their system has been down since they began their funny business.

To: Lisa Mann

I too am ready to join a class action lawsuit against these scammers. I have been trying for months to stop shipments. And now there members page has disappeared. Don’t be fooled. Do not order Hydroderm. It is time to put these gangsters out of business.

Surely you all realize that this site isn’t the Hydroderm site? Their site is up now (http://www.hydroderm.com/) and I was able to get through on the phone using the number found on my statement.

I undertsand your frustration I let the gentleman who took my call know I was pissed off and that there are many angry consumers who feel wronged. He allowed me to rant and apologized. He said their system has been going in and out and because of that they are moving over to another one.

I am so angry I am ready to storm their HQ!!! I’ve been trying to cancel this ‘free trial’ for six weeks. I was also told to just send the product back with the Order ID and that an RMA was not necessary….but that is the ONLY time I was able to get through to a live person….(Shirley). That was on October 6, 2008. My cc was billed for the $84.95 for this worthless product soon after. I tried reaching them over a four week period and finally got through after holding for over an hour only to be told that their system was ‘down’ for over four weeks. I think this is a lie. I am ready to join a class action lawsuit. I’ve been trying to reach someone to report this mess since the call of October 6. I reach an automated ‘agent’ and am instructed to push 1, 2, or 3 but there are no other options and none for a live person. Because choice 1,2, and 3 were not taking me to anyone, I was told by this automated ‘agent’ to hold on while he transfers the call. My call is then dropped. I’ve been trying to call today for over four hours.
Please let’s file!!!! This is not a legitimate enterprise!!!

Well, I’ve tried for another hour using other phone numbers - one is on the invoice and another is on their site (800-814-5771). It’s always busy. I called my credit card company and disputed the charge and just noticed Hydrocrap hit my card again yesterday for $90.00. They didn’t even send a product!!!! This company is making illegal transactions. If this dispute doesn’t work with my cc company, I will have to resort to canceling a cc I’ve had for over 20 years. DO NOT ORDER THIS PRODUCT. IT’S WATER. IT DID NOTHING FOR ME AND I USED IT RELIGIOUSLY FOR ONE MONTH PRIOR TO RETURNING.

Ditto on all these comments. I will join a class action law suit!!!

i will definately join the lawsuit! to Janice, why would we thnk this is the site? we all know that the site is set up now so that members cant log in. they obviously knew they were doing something underhanded, so they disabled it. i am tired of waiting on the phone, i have three little kids and that is not an option for me. its so stupid how they keep saying the system is down. if its so “down” why are we getting charged? isnt that down, too? yep, scammers.

so, whenever a lawsuit gets started, sign me up!

Please do not get involved with Hydroderm. They charged my card despite me having returned their product and it’s been almost two months that I am fighting with them about it. Their website and system was down for about 6 weeks (how does that happen in this day and age???) and their customer service is just terrible. You can never get through to anyone and they don’t resolve your issue anyway. I usually don’t complain nor believe much when others write reviews like this one but Hydroderm really is terrible. Even if the product worked, this kind of aggravation isn’t worth it.

I have just gotten off the phone with Hydroderm because I sent back my 30 day trial and was charged $84.00 anyway.
It all started when I called to get an RMA# and like so many others I was told the computer was down. This was prior to my 30 day trial period and I was told to call back at the end of the week. I insisted someone give me a RMA# so I would not exceed the 30 day period. I didn’t want them to then say I didn’t call in time. The customer service rep was rude and kept saying the computer was down and couldn’t help me. I insisted on talking to a supervisor and finally she relented. The supervisor told me to use my order # as the RMA. That was almost a month ago and guess what! The computer is still down! I again insisted on being helped and was referred to Jay Jimenez, a “supervisor”. He took my order # but I don’t think anything will result from it. He told me the computers have been down since Sept 15th. I told him I wasn’t ignorant and that if their computers where down since the 15th how could they charge my cc $84.00 on the 29th! I told him that I know companies back up their computers and they should have a record of the transactions. I told him that I will report them to the BBB and any other organization I can find. I also told him I will contact my CC company and an attorney if I have to. Not that any of that affected Mr. Jay.
PLEASE!!!!!! do not order from this company!!!
I am supposed to call next Monday and find out if the refund has been issued but I don’t think anything will have been done.

THESE PEOPLE ARE CROOKS, THEIVES AND JUST PLAIN CRIMINALS!
BEWARE!!!!

I’m with you! Same story, different customer. Let me know about the class-action suit as well, I’m totally in!

Someone please shut this company down I too am waiting for my refund.When I call Iam told their system is down call back later.Today I called its 9:20 am their office is closed call back at regular hours of 8am to 5pm huh??????

I have been trying to get through to hyroderm for the last 2 weeks I really liked there skin restoring face wash and I have a credit that I’m sure I will never receive, well after waiting on the phone for hours on in I finally got through and was told that they could not place any orders due to the system being down and that they where unable to look into my credit. Nicole 8041 was incredibly rude to me and I wanted to actually place an order. STUPID ME, so i will cut my loses and PLEASE SHUT THIS COMPANY DOWN so no one else can be scammed like me and many others have been. SAVE YOUR SELF THE AGONY
DO NOT ORDER FROM HYDRODERM!!!! IT IS A SCAM!!!!!!!!!

I would also like information on this law suit to help put the crooks at HYDRODERM.COM out of business for good.

SCAM You cannot reach them by phone or online. I canceled and they still charged my credit card. Three weeks later I receive the same products in the mail. I am now in the process of getting my credit card company to dispute the charge. I wish I had never heard of Hydroderm. It does’t work. HYDRODERM is an absolute waste of money and my valuable time. If you need my help in stopping this scam let me know!!!

I have not been able to get into my account for weeks now, when I called they said the server was down …… thought that was weird as it had been down for weeks and with all the modern technology today…….lol So today I rec’d a shipment. Unauthorized! And will be contacting my credit card company to deny the charges.

Isabella on September 15th gave a e-mail address:support.hydroderm@alenareceipts.com

Not sure if that will help……I did send a e-mail and told them also to get things in order for the law suit coming!

I finally received reversed funds because my bank was convinced by all your comments which I printed and sent to them.
That happened yesterday after trying to get Hydroderm to cooperate since October 9TH, to no avail.
I suggest you all cancel your current debit or credit card used by Hydroderm and ask your bank to reverse charges and issue you a new card.You need to do this fast!

I’m having the exact same problems as all of you. I have spoke with 3 different people between the dates of 10/2/08-10/18/08. Each saying I would receive a confirmation number reversing my charges. Have I received one, no!
The person I spoke with “Jay” who is supposedly a supervisor told me their system was down. I explained to him that a national business would not have their system down for 2 months. He guaranteed I would have my money back by the end of October but still have not received it. I found another charge on my card.
They are a scam and I plan on complaining to the Better Business Bureau.
I have 3 different phone numbers and all give a busy signal.
If people are getting together for a lawsuit I would like to join.
Thanks,

Laura

Hydroderm is a scam. I have been trying to get on the members site & keep getting cannot connect. When I call I also get a busy signal. I will have to call the Better Business Bureau also. Robbers is what they are.

The same thing is happening to me. Cannot get through to these people. The shipment never arrived. Luckily the credit card was not charged. I have waited and get to caller one only to end up being disconnected before any representative comes on the line. Are they out of business already? Seems funny that they could be so good for the past almost three years and now??? If anyone comes up with an answer, please e-mail.

well, i did file a complaint with the BBB, but they closed it due to not being able to contact hydroderm! so then what? whoever can get a lawsuit going we all need to do just that. i guess dealing with the BBB is not enough.

so now what? these people need to be brought down!

oh and dont even bother using the email address, they wont answer.

to say i’m pissed off is an understatement.
i had been customer for 4 yrs but there is really somehhing wrong when there is NO WEB SITE OR THE WEB SITE W NO MEMBER LOGIN. give up trying to call their number.
i am cancelling my accnt immed. and the better business bureau is going to hear about it. so contact the fbi for fraud.

I have been through it all but I never received a trial of the product. My account was charged $84.00.

Pissed OFF!

this is what the BBB sent to me this am. i am posting it so that others will file a complaint to receive their money back. so far i have gotten no refund,. but ill give it a few days. there is another number included, maybe this one goes directly to someone?

i still dont undestand how they were able to keep charging people if their system is down. sounds suspicious, still….

Company’s Response
Company’s Initial Response - Posted 11/07/2008
Our apologies to both the Better Business Bureau as well as to our valued customer: Maureen Hirt. For the past month our company has undertaken a massive database conversion and upgrade of our internal electronic systems. While the original timeframe was to only take a week’s time, due to setbacks, our system down-time has extended into over a month. As a result our online services ( website, incoming/outgoing email ) have been intermittent throughout the last 4 weeks as well as our internal database structure causing us to simply be unable to assist our valued customers in a timely fashion. We want to take this time to sincerely apologize for any inconvenience this may have caused you and your family. As a result we have issued a refund and the account is cancelled. We do want to thank you and your family for your patience in allowing us to respond to this important matter. If you or your family has further questions please feel free to contact: Gary Yeagley, CS Support Manager (310) 840-5001 9am to 5pm PST. Mon thru Fri. Again we want to thank you for allowing us to respond to this important matter.
Initial Response Summary
Throughout the duration of the last month our company has undertaken a massive database conversion, we have issued a refund back to this customer.

310) 840-5001 9am to 5pm PST….

this is really the CS support manager! although the offices are closed, it did go to his voice mail.
so i would urge others to call him, too……

Like the Maureen above, I have tried and tried to communicate with your company and have waited on the phone for over an hour while someone counted down from me being caller #23 down to #2 then I was disconnected. You don’t want to talk to anyone I know, that you think might be trying to discontinue their order. However I tried the product for over the 30 day trial period and it kept breaking my face out with big bumps under the skin. You did charge my Credit Card with the $82. because I didn’t return it before the 30 days. I kept thinking that my skin would clear up if I kept using it. I DO NOT WANT ANY MORE OF THE PRODUCT AND DO NOT WANT TO BE CHARGED FOR ANY MORE OF IT. I am not sure if it will do me any good but I am calling the credit card today and telling them to keep the billing off my card that I am not authorizing them to make the charges. I would like a response to my request and I will be glad to return what is left of the product. I just need to talk to someone who can help. Maurine Biggs

to maurine,
try calling the cs support manager, listed above,or file a complaint with the BBB as i did.
i still think they are liars, their business practices considering!

I have tried calling every number that is listed on the invoice and on-line and honestly, I am tired of trying. Who has hours to sit and listen to MUSAC and still never get to speak to anyone? In reading these complaints, a class action suit may be the only answer to get this stopped. Free sample: what a joke.

maurine
well i agree with you! im wondering how long it will take before i see my refund. im only giving it a few days then im calling this gary yeagley, the cs manager.
from now on i will never buy anything unless i check the BBB, the reports for this company are very bad.
im shocked they are still in business.

did you try (310) 840-5001

Like everyone else, I’ve been scammed and didn’t even order anything! I’ve had 3 charges totaling $110 on my DEBIT card the last 3 months and then suddenly received some product last week. I have no idea how they acquired my debit card number, name or address. It’s amazing how many people have had to cancel their credit cards. I just did the same to close my debit card. Called twice and gave up when the recording said there were 30 calls ahead of me. I decided to wait them out today and after 20 minutes I was disconnected when I was the next call. Called again and finally got a person after another 20 minutes. He wanted me to pay shipping to return the product! Ha! Told him I’d leave it on my porch like I received it and they could send UPS to come pick it up. He said since I wouldn’t mail it back he couldn’t give me a refund. I asked for a supervisor and was disconnected. I too, will file a claim with BBB. I’ll join a lawsuit too!!

If you’re serious about a lawsuit, how do we all join?

Maureen, I havent tried that # however I will give it a shot. I can’t believe how many complaints they have and that we can’t get the credit cards to quit honoring their invoice for payment. My credit card company called me when they took out the first $84. to make sure it was a legit charge. I told them that I had made that charge, however I was not authorizing any addition charges. That didn’t work even after I thought I made myself clear. Something’s gotta give because its plain to see that we’re not making too much of an impact this way.

maurine,
look at the BBB and see how bad this company is. i wish i had checked when i first ordered the trial. all the complaints and they are still operating. its funny the response they gave to the BBB complaint, makes it look like this is only a temp. occurence, but its been happening for a lot longer. i still havent gotten my refund, so im gonna call this man tomorrow. my card would not stop charging me, but lucky for me it was only once for 56.80. i stopped my direct deposit and plan on cancelling this card so i wont have to worry about them doing it again. look at all the complaints of the people that were charged numerous times and quite a lot of money. this is stealing.
well good luck and let us all know if you find anything out.

who knows how to get the lawsuit going?

I have been trying to return this porduct the way it is stated to do so AND FOR 2 WEEKS I HAVE CALLED ONLY TO BE CUT OFF.I HAVE TRIED TO FINE MY ACCOUNT WITH OUT LUCK. IAM GOING TO REPORT THEM TO THE BBB.I WANT MY MONEY BACK

This company is the worst. Wish I would have read this before I ordered their very misleading “free” trial offer. I returned the product well in advance of 30 days - that was the beginning of October when the charge was “pending”. They charged me 2 weeks after they received the product. I have been calling, waiting while listening to that awful music, and talked to numerous representatives. Now I’ve been told my credit will be posted within 3 business days after I was told they are processing September returns. This is a very questionable business - shady to say the least. I reported them to the Federal Trade Commission once and I think I may well do it again. They should be put out of business. When the number of returns being processed are so volumnous due to their poor explanation of what you are signing up for, there is a severe problem. I think everyone who has problems should go to https://www.ftccomplaintassistant.gov/ and report them. The more complaints they get, the better change something will be done with them.

I have used Hydroderm products for over 4 years and am extremely satisfied with those I use. Up until their systems problem, I never had any trouble changing my ship date, returning something I wasn’t ready for or being graciously helped by customer service. Since their internal problems surfaced, I have run out of two products I use and have seen a regression in my skin. I, too, have been frustrated, and placed calls — some of which went through and others that did not. I did notice a recent charge on my credit card, but received the product in question about a week later. (During one of my calls, I was told they had begun shipping, but, understandly, had a back log.)

When I found this site yesterday and saw Gary Yeagley’s name and number, I decided to leave a message. He called me back last night and was extremely helpful and sincere in his apologies for the company’s present situation. Personally, I was quite impressed with the quick response to my call — it’s rare that I get return calls that quick on my job!

For those of you who like the products and would like to continue to use them, I would suggest you call Gary and leave a message. He returns calls in the order they come in. The call will show up on your caller ID as “California” and a phone number. I truly believe the company really is doing everything it can to correct this problem and rectify customer relations.

And to anyone who believes I am not an actual customer, but maybe rather a “plant” on this site, you are wrong. I simply wanted to share my experience and show another side of the coin.

ok cathy, yep while reading this i thought you were a “plant”. i did not call this gary back, but i am still waiting on my refund which was supposedly processed on the 7th of november. nothing yet. you say you had no problems with cs and returning items, but if you google hydroderm and read some reviews from up to two yrs ago, they were doing the same to others.they are rated very very poorly by the BBB, and its all pretty much the same as what the complaints are here.
and i also agree that the product isnt that great, esp. for the price. olay, dove and aveeno are much cheaper and work a heck of a lot better.

i too have had a horrible experience with hydroderm. they charge you for products worthless and you never even receive some products. i have tried calling their cs number which dosent even exist. you start off being number 22 and 40 minutes later you are finally number 1 only to reach dead silence. noone ever answers.i even thought maybe it was a problem with the phone so i called 3 more times only to have the same thing happen. i even called 411 for the hydroderm number in culver city ca and there is no such listing. i am all for a lawsuit. its a scam. i just called gary yeagley and will be in total awe if he solves this problem. if anyone with the hydroderm company reads this please cancel my shipments and credit my card!

let it be known that on november 13,2008 i bernadette turner am canceling my orders of hydroderm body shaper and request a refund to my credit card.do not charge anything else to my card!

bernadette

did you speak with gary? i didnt call only b/c he sent a response to the bbb saying i would be getting a refund. nothing yet and that was the end of last week.
i included the answer from them after i complained to the bbb and filed a report. did anyone else do this and get the same answer?

has anyone gotten their refunds yet?

I have tried to contact them in every way possible to cancel any further shipments. How convenient that when I call exactly at 6:00 a.m. on various Customer Service lines they are all busy and say that you are one of the top callers. When it gets to be your turn after waiting for almost an hour, it hangs up on you. I tried this 6 times and never got through!

I have tried to contact them in every way possible to cancel any further shipments. How convenient that when I call exactly at 6:00 a.m. on various Customer Service lines they are all busy and say that you are one of the top callers. When it gets to be your turn after waiting for almost an hour, it hangs up on you. I tried this 6 times and never got through!

huge scam. cancle your debit card - ask basnk to fill out a regulation E form. It’s the only way to stop them from taking your money.

huge scam. cancel your debit card - ask bank to fill out a regulation E form. It’s the only way to stop them from taking your money.

I too have been trying to reach their so called customer service with all the phone numbers on the statement and then the call is dropped, who has time to sit around waiting, so you try the web site, what a joke!! Their email address does not work either. I did find a number on my cc statement different from the others 800-840-5576 I will try that number and the number of that Gary Yeagley. I have been using the products for at least 6 months,saw some change, but not enough to be paying over $50.00. Would hate to have cancel my current cc to get out of this mess, because that is a hassle also. This company or whoever they are need to be shut down, I’m with the rest of you about reporting them to BBB and any other reporting agency about fraud and misleading the pubic.

iHAVE bEEN TRYING TO CNACEL MY MEMBERSHIP FOR THE PAST TWO MONTHS. yOUR EMAIL ADDRESSES DO NOT WORK. mY PASSWORD IS ebosy3 ABD USERNAME BAE@BARNETTAPPRAISAL SERVICE.COM. iF i AM AGAIN DEBITED FROM MY CREDIT CARD FOR YOUR PRODUCT i WILL IMMJEDIATELY TURN THIS OVER TO MY LAWYER FOR LEGAL ACTION

WOW - I wish I had found this site a long time ago. I actually liked Hydroderm and believed it was effective and then the scam activities began. Time after time I was charged for products not received, then they would send WAY too much moisturizer, (it must be cheaper to manufacture), and not send the Hydroderm I had ordered. Of course they charged me for the moisturizer, and sometimes for the Hydroderm I had not received. I was on an automatic mail program that went awry and when I tried to straighten things out the “system was down”, and then the ‘member’ site went away. The company still owes me money. And, guess what - over the past 3 months I have found that Olay’s Regenerest is just as effective. However, if there ever is a class action, I would be happy to take part. (Also, notice how the online price has increased.)

Well, here it is 5 working days after I last posted and still no credit on my account. The last representative told me I’d get the refund in 3 business days. I just called and left a message for Gary. I’m wondering if any of us will ever get our refunds. I’m hoping the Federal Trade Commission takes some action toward shutting them down. They need to go out of business.

I want to join the class action suit as well. This company has CAUSED wrinkles, not removed them! This Gary Guy should be afraid, EVERYONE is calling him. I’m still waiting on my 69.00 return check, but after reading all these reviews, I see I/m never going to get it….

i keep checking back here and i see that no one has gotten a refund yet. neither have i, and im ready to report this again to the bbb. this gary lied in his response to the BBB, i was supposed to have something by the 7th. nothing. im mad as hell. i had to change my direct deposit to another acct so they cant take any more from me.
any one know how to start that lawsuit?

my account has bill debited again, I am also the 20th or 25th caller, web page is always down. NO NOT HAVE ANYTHING TO DO WITH THIS SO CALLED COMPANY!!!!!!!!!! the cream isn’t any better than any of the others on the market!

robbie 11-20-08 11:11

What in the hell do we need to do to get our money back from these dishonest assholes. Your are stealing money and getting away with it. I am calling the news, BBB, and any government agency that will listen to me. Sorry! I don’t have free money to give to you people. You took my money from my CC and you didn’t even senD a notification that you had done the deed and if you were going to send a product if any. You still put people on hold for 20mins. and when they answer you hang up the damn phone saying your transferring me. YOU ASS!

I too have been very pleased with the product and miss it terriby and also see a difference in my skin tightness. I have not gotten any erroneous charges on my credit card bill and I’m on an every six weeks schedule. I’m with Cathy, for those who like the product, I hope they get back into business. But for those who are having trouble, I feel your pain with other companies I have dealt with.

well judy i guess you are lucky.. there are so much fewer of you than us, its a wonder they can stay in business with all the complaints. are you a real customer? this cathy never responded again so im guessing she was out to make hydroderm look good.
even after gary responded to the bbb, almost a month ago, and said i would be refunded, i have yet to get that money back. such liars!

and hydroderm has been doing this for much longer, im finding years and yrs of complaints. so how are there satisfied customers in there, too?

This is a huge scam.. I finally got thru today to cancel my subscription but do not feel 100% garanteed that this will happen due to all the complaints I have read. It better thou because I will get lawyers involved!!!!!

Ditto to all of the above.
Don’t get sucked in. Product and company are a lie!!!

Please include me in your effort to help put this company out of business.
Signing petition or whatnot.
They recently scammed me for 2 billing cycles, never received additional lousy product, had to cancel my debit card.
Live and learn.

also, rereading more complaints: I was also told “system was down” when i called to get RMA to return trial sample. That’s their “hook”.
next thing ya know you’re billed for full price product when ya didn’t even want the stinkin’ trial bottle. Not to mention they billed me again and never sent more of the sticky , tacky, leftover “I dunno what”.
Be aware. Be very aware!!!