Rating: 23/100
Price: $79.00
Thinking of buying Hydroderm? Don’t. There are so many complaints against this product that to nominate it as one of the best anti-aging skin care products is out of the question. Facts show that out of 30 users who tried this anti-wrinkle cream product, only 37% of them recommended this. It simply shows that the satisfaction level of most users who tested Hydroderm is way below the norm. If you still think it is the best wrinkle cream product in the world, try it out but don’t say we didn’t warn you.
Please Read The Users Comments Below Before Buying This Product
Hydroderm claims to remove wrinkles and other aging signs:
1) By tightening the skin and delivering moisture with a proprietary formula known as “VyoSerum”
2) By delivering a collagen molecule to the cells of the skin. (Utilizing the Collagen Infusion Delivery System, this serum allows wrinkle-fighting collagen to be delivered directly to the skin.)
If you want to know what it’s made of, check the following:
Collagen (Marine), Distilled Water, Igepal Cephene, Methyl Paraben, Ethyl Paraben, Propyl Paraben, Butyl Paraben, Isobutyl Paraben, Synasol, Serum Protein, Purified Water, Amniotic Fluid, Placental Protein, Calfskin Extract, Hydrolyzed Collagen, Sodium Methylparaben, Imidazolidinyl Urea, Ethoxylated Glycerides, Trisodium EDTA, Potassium Sorbate, Citric Acid, Ascorbic Acid.
Negatives:
- It’s been statistically proven that a large majority of users were not satisfied with the product and declare it ineffective in getting rid of wrinkles.
- Other users did not like the tackiness of the product’s claims.
- This product is expensive.
- It does not do what it claims to do.
- Poor customer service
Testimonials from the users:
“The marketing program is horrible, and if you get stuck with the direct shipment program, it’s a pain and very expensive. I started that way, and I quickly got out of it.” — Lorraine, CA
“Unethical business selling junk” — John, NY
“Leaves your skin sticky and puffy; does absolutely nothing against wrinkles, but makes them worse.” — Maris, FL
Positives:
- Other users experienced immediate tightening of the eye area.
- There are users who claim that the product made their skin smooth, healthy and look younger.
Guarantee: 30 day free trial.
Conclusion: This product is too costly for what it can provide. Due to so many complaints, we would not recommend this product. Try to look for the best anti aging wrinkle cream that really works for you by reading more reviews from this site. Make sure to test them against your skin type.
i will definately join the lawsuit! to Janice, why would we thnk this is the site? we all know that the site is set up now so that members cant log in. they obviously knew they were doing something underhanded, so they disabled it. i am tired of waiting on the phone, i have three little kids and that is not an option for me. its so stupid how they keep saying the system is down. if its so “down” why are we getting charged? isnt that down, too? yep, scammers.
so, whenever a lawsuit gets started, sign me up!
Please do not get involved with Hydroderm. They charged my card despite me having returned their product and it’s been almost two months that I am fighting with them about it. Their website and system was down for about 6 weeks (how does that happen in this day and age???) and their customer service is just terrible. You can never get through to anyone and they don’t resolve your issue anyway. I usually don’t complain nor believe much when others write reviews like this one but Hydroderm really is terrible. Even if the product worked, this kind of aggravation isn’t worth it.
I have just gotten off the phone with Hydroderm because I sent back my 30 day trial and was charged $84.00 anyway.
It all started when I called to get an RMA# and like so many others I was told the computer was down. This was prior to my 30 day trial period and I was told to call back at the end of the week. I insisted someone give me a RMA# so I would not exceed the 30 day period. I didn’t want them to then say I didn’t call in time. The customer service rep was rude and kept saying the computer was down and couldn’t help me. I insisted on talking to a supervisor and finally she relented. The supervisor told me to use my order # as the RMA. That was almost a month ago and guess what! The computer is still down! I again insisted on being helped and was referred to Jay Jimenez, a “supervisor”. He took my order # but I don’t think anything will result from it. He told me the computers have been down since Sept 15th. I told him I wasn’t ignorant and that if their computers where down since the 15th how could they charge my cc $84.00 on the 29th! I told him that I know companies back up their computers and they should have a record of the transactions. I told him that I will report them to the BBB and any other organization I can find. I also told him I will contact my CC company and an attorney if I have to. Not that any of that affected Mr. Jay.
PLEASE!!!!!! do not order from this company!!!
I am supposed to call next Monday and find out if the refund has been issued but I don’t think anything will have been done.
THESE PEOPLE ARE CROOKS, THEIVES AND JUST PLAIN CRIMINALS!
BEWARE!!!!
I’m with you! Same story, different customer. Let me know about the class-action suit as well, I’m totally in!
Someone please shut this company down I too am waiting for my refund.When I call Iam told their system is down call back later.Today I called its 9:20 am their office is closed call back at regular hours of 8am to 5pm huh??????
I have been trying to get through to hyroderm for the last 2 weeks I really liked there skin restoring face wash and I have a credit that I’m sure I will never receive, well after waiting on the phone for hours on in I finally got through and was told that they could not place any orders due to the system being down and that they where unable to look into my credit. Nicole 8041 was incredibly rude to me and I wanted to actually place an order. STUPID ME, so i will cut my loses and PLEASE SHUT THIS COMPANY DOWN so no one else can be scammed like me and many others have been. SAVE YOUR SELF THE AGONY
DO NOT ORDER FROM HYDRODERM!!!! IT IS A SCAM!!!!!!!!!
I would also like information on this law suit to help put the crooks at HYDRODERM.COM out of business for good.
SCAM You cannot reach them by phone or online. I canceled and they still charged my credit card. Three weeks later I receive the same products in the mail. I am now in the process of getting my credit card company to dispute the charge. I wish I had never heard of Hydroderm. It does’t work. HYDRODERM is an absolute waste of money and my valuable time. If you need my help in stopping this scam let me know!!!
I have not been able to get into my account for weeks now, when I called they said the server was down …… thought that was weird as it had been down for weeks and with all the modern technology today…….lol So today I rec’d a shipment. Unauthorized! And will be contacting my credit card company to deny the charges.
Isabella on September 15th gave a e-mail address:support.hydroderm@alenareceipts.com
Not sure if that will help……I did send a e-mail and told them also to get things in order for the law suit coming!
I finally received reversed funds because my bank was convinced by all your comments which I printed and sent to them.
That happened yesterday after trying to get Hydroderm to cooperate since October 9TH, to no avail.
I suggest you all cancel your current debit or credit card used by Hydroderm and ask your bank to reverse charges and issue you a new card.You need to do this fast!
I’m having the exact same problems as all of you. I have spoke with 3 different people between the dates of 10/2/08-10/18/08. Each saying I would receive a confirmation number reversing my charges. Have I received one, no!
The person I spoke with “Jay” who is supposedly a supervisor told me their system was down. I explained to him that a national business would not have their system down for 2 months. He guaranteed I would have my money back by the end of October but still have not received it. I found another charge on my card.
They are a scam and I plan on complaining to the Better Business Bureau.
I have 3 different phone numbers and all give a busy signal.
If people are getting together for a lawsuit I would like to join.
Thanks,
Laura
Hydroderm is a scam. I have been trying to get on the members site & keep getting cannot connect. When I call I also get a busy signal. I will have to call the Better Business Bureau also. Robbers is what they are.
The same thing is happening to me. Cannot get through to these people. The shipment never arrived. Luckily the credit card was not charged. I have waited and get to caller one only to end up being disconnected before any representative comes on the line. Are they out of business already? Seems funny that they could be so good for the past almost three years and now??? If anyone comes up with an answer, please e-mail.
well, i did file a complaint with the BBB, but they closed it due to not being able to contact hydroderm! so then what? whoever can get a lawsuit going we all need to do just that. i guess dealing with the BBB is not enough.
so now what? these people need to be brought down!
oh and dont even bother using the email address, they wont answer.
to say i’m pissed off is an understatement.
i had been customer for 4 yrs but there is really somehhing wrong when there is NO WEB SITE OR THE WEB SITE W NO MEMBER LOGIN. give up trying to call their number.
i am cancelling my accnt immed. and the better business bureau is going to hear about it. so contact the fbi for fraud.
I have been through it all but I never received a trial of the product. My account was charged $84.00.
Pissed OFF!
this is what the BBB sent to me this am. i am posting it so that others will file a complaint to receive their money back. so far i have gotten no refund,. but ill give it a few days. there is another number included, maybe this one goes directly to someone?
i still dont undestand how they were able to keep charging people if their system is down. sounds suspicious, still….
Company’s Response
Company’s Initial Response – Posted 11/07/2008
Our apologies to both the Better Business Bureau as well as to our valued customer: Maureen Hirt. For the past month our company has undertaken a massive database conversion and upgrade of our internal electronic systems. While the original timeframe was to only take a week’s time, due to setbacks, our system down-time has extended into over a month. As a result our online services ( website, incoming/outgoing email ) have been intermittent throughout the last 4 weeks as well as our internal database structure causing us to simply be unable to assist our valued customers in a timely fashion. We want to take this time to sincerely apologize for any inconvenience this may have caused you and your family. As a result we have issued a refund and the account is cancelled. We do want to thank you and your family for your patience in allowing us to respond to this important matter. If you or your family has further questions please feel free to contact: Gary Yeagley, CS Support Manager (310) 840-5001 9am to 5pm PST. Mon thru Fri. Again we want to thank you for allowing us to respond to this important matter.
Initial Response Summary
Throughout the duration of the last month our company has undertaken a massive database conversion, we have issued a refund back to this customer.
310) 840-5001 9am to 5pm PST….
this is really the CS support manager! although the offices are closed, it did go to his voice mail.
so i would urge others to call him, too……
Like the Maureen above, I have tried and tried to communicate with your company and have waited on the phone for over an hour while someone counted down from me being caller #23 down to #2 then I was disconnected. You don’t want to talk to anyone I know, that you think might be trying to discontinue their order. However I tried the product for over the 30 day trial period and it kept breaking my face out with big bumps under the skin. You did charge my Credit Card with the $82. because I didn’t return it before the 30 days. I kept thinking that my skin would clear up if I kept using it. I DO NOT WANT ANY MORE OF THE PRODUCT AND DO NOT WANT TO BE CHARGED FOR ANY MORE OF IT. I am not sure if it will do me any good but I am calling the credit card today and telling them to keep the billing off my card that I am not authorizing them to make the charges. I would like a response to my request and I will be glad to return what is left of the product. I just need to talk to someone who can help. Maurine Biggs
to maurine,
try calling the cs support manager, listed above,or file a complaint with the BBB as i did.
i still think they are liars, their business practices considering!
I have tried calling every number that is listed on the invoice and on-line and honestly, I am tired of trying. Who has hours to sit and listen to MUSAC and still never get to speak to anyone? In reading these complaints, a class action suit may be the only answer to get this stopped. Free sample: what a joke.
maurine
well i agree with you! im wondering how long it will take before i see my refund. im only giving it a few days then im calling this gary yeagley, the cs manager.
from now on i will never buy anything unless i check the BBB, the reports for this company are very bad.
im shocked they are still in business.
did you try (310) 840-5001
Like everyone else, I’ve been scammed and didn’t even order anything! I’ve had 3 charges totaling $110 on my DEBIT card the last 3 months and then suddenly received some product last week. I have no idea how they acquired my debit card number, name or address. It’s amazing how many people have had to cancel their credit cards. I just did the same to close my debit card. Called twice and gave up when the recording said there were 30 calls ahead of me. I decided to wait them out today and after 20 minutes I was disconnected when I was the next call. Called again and finally got a person after another 20 minutes. He wanted me to pay shipping to return the product! Ha! Told him I’d leave it on my porch like I received it and they could send UPS to come pick it up. He said since I wouldn’t mail it back he couldn’t give me a refund. I asked for a supervisor and was disconnected. I too, will file a claim with BBB. I’ll join a lawsuit too!!
If you’re serious about a lawsuit, how do we all join?
Maureen, I havent tried that # however I will give it a shot. I can’t believe how many complaints they have and that we can’t get the credit cards to quit honoring their invoice for payment. My credit card company called me when they took out the first $84. to make sure it was a legit charge. I told them that I had made that charge, however I was not authorizing any addition charges. That didn’t work even after I thought I made myself clear. Something’s gotta give because its plain to see that we’re not making too much of an impact this way.
maurine,
look at the BBB and see how bad this company is. i wish i had checked when i first ordered the trial. all the complaints and they are still operating. its funny the response they gave to the BBB complaint, makes it look like this is only a temp. occurence, but its been happening for a lot longer. i still havent gotten my refund, so im gonna call this man tomorrow. my card would not stop charging me, but lucky for me it was only once for 56.80. i stopped my direct deposit and plan on cancelling this card so i wont have to worry about them doing it again. look at all the complaints of the people that were charged numerous times and quite a lot of money. this is stealing.
well good luck and let us all know if you find anything out.
who knows how to get the lawsuit going?
I have been trying to return this porduct the way it is stated to do so AND FOR 2 WEEKS I HAVE CALLED ONLY TO BE CUT OFF.I HAVE TRIED TO FINE MY ACCOUNT WITH OUT LUCK. IAM GOING TO REPORT THEM TO THE BBB.I WANT MY MONEY BACK
This company is the worst. Wish I would have read this before I ordered their very misleading “free” trial offer. I returned the product well in advance of 30 days – that was the beginning of October when the charge was “pending”. They charged me 2 weeks after they received the product. I have been calling, waiting while listening to that awful music, and talked to numerous representatives. Now I’ve been told my credit will be posted within 3 business days after I was told they are processing September returns. This is a very questionable business – shady to say the least. I reported them to the Federal Trade Commission once and I think I may well do it again. They should be put out of business. When the number of returns being processed are so volumnous due to their poor explanation of what you are signing up for, there is a severe problem. I think everyone who has problems should go to https://www.ftccomplaintassistant.gov/ and report them. The more complaints they get, the better change something will be done with them.
I have used Hydroderm products for over 4 years and am extremely satisfied with those I use. Up until their systems problem, I never had any trouble changing my ship date, returning something I wasn’t ready for or being graciously helped by customer service. Since their internal problems surfaced, I have run out of two products I use and have seen a regression in my skin. I, too, have been frustrated, and placed calls — some of which went through and others that did not. I did notice a recent charge on my credit card, but received the product in question about a week later. (During one of my calls, I was told they had begun shipping, but, understandly, had a back log.)
When I found this site yesterday and saw Gary Yeagley’s name and number, I decided to leave a message. He called me back last night and was extremely helpful and sincere in his apologies for the company’s present situation. Personally, I was quite impressed with the quick response to my call — it’s rare that I get return calls that quick on my job!
For those of you who like the products and would like to continue to use them, I would suggest you call Gary and leave a message. He returns calls in the order they come in. The call will show up on your caller ID as “California” and a phone number. I truly believe the company really is doing everything it can to correct this problem and rectify customer relations.
And to anyone who believes I am not an actual customer, but maybe rather a “plant” on this site, you are wrong. I simply wanted to share my experience and show another side of the coin.
ok cathy, yep while reading this i thought you were a “plant”. i did not call this gary back, but i am still waiting on my refund which was supposedly processed on the 7th of november. nothing yet. you say you had no problems with cs and returning items, but if you google hydroderm and read some reviews from up to two yrs ago, they were doing the same to others.they are rated very very poorly by the BBB, and its all pretty much the same as what the complaints are here.
and i also agree that the product isnt that great, esp. for the price. olay, dove and aveeno are much cheaper and work a heck of a lot better.
i too have had a horrible experience with hydroderm. they charge you for products worthless and you never even receive some products. i have tried calling their cs number which dosent even exist. you start off being number 22 and 40 minutes later you are finally number 1 only to reach dead silence. noone ever answers.i even thought maybe it was a problem with the phone so i called 3 more times only to have the same thing happen. i even called 411 for the hydroderm number in culver city ca and there is no such listing. i am all for a lawsuit. its a scam. i just called gary yeagley and will be in total awe if he solves this problem. if anyone with the hydroderm company reads this please cancel my shipments and credit my card!
let it be known that on november 13,2008 i bernadette turner am canceling my orders of hydroderm body shaper and request a refund to my credit card.do not charge anything else to my card!
bernadette
did you speak with gary? i didnt call only b/c he sent a response to the bbb saying i would be getting a refund. nothing yet and that was the end of last week.
i included the answer from them after i complained to the bbb and filed a report. did anyone else do this and get the same answer?
has anyone gotten their refunds yet?
huge scam. cancle your debit card – ask basnk to fill out a regulation E form. It’s the only way to stop them from taking your money.
huge scam. cancel your debit card – ask bank to fill out a regulation E form. It’s the only way to stop them from taking your money.
I too have been trying to reach their so called customer service with all the phone numbers on the statement and then the call is dropped, who has time to sit around waiting, so you try the web site, what a joke!! Their email address does not work either. I did find a number on my cc statement different from the others 800-840-5576 I will try that number and the number of that Gary Yeagley. I have been using the products for at least 6 months,saw some change, but not enough to be paying over $50.00. Would hate to have cancel my current cc to get out of this mess, because that is a hassle also. This company or whoever they are need to be shut down, I’m with the rest of you about reporting them to BBB and any other reporting agency about fraud and misleading the pubic.
iHAVE bEEN TRYING TO CNACEL MY MEMBERSHIP FOR THE PAST TWO MONTHS. yOUR EMAIL ADDRESSES DO NOT WORK. mY PASSWORD IS ebosy3 ABD USERNAME BAE@BARNETTAPPRAISAL SERVICE.COM. iF i AM AGAIN DEBITED FROM MY CREDIT CARD FOR YOUR PRODUCT i WILL IMMJEDIATELY TURN THIS OVER TO MY LAWYER FOR LEGAL ACTION
WOW – I wish I had found this site a long time ago. I actually liked Hydroderm and believed it was effective and then the scam activities began. Time after time I was charged for products not received, then they would send WAY too much moisturizer, (it must be cheaper to manufacture), and not send the Hydroderm I had ordered. Of course they charged me for the moisturizer, and sometimes for the Hydroderm I had not received. I was on an automatic mail program that went awry and when I tried to straighten things out the “system was down”, and then the ‘member’ site went away. The company still owes me money. And, guess what – over the past 3 months I have found that Olay’s Regenerest is just as effective. However, if there ever is a class action, I would be happy to take part. (Also, notice how the online price has increased.)
Well, here it is 5 working days after I last posted and still no credit on my account. The last representative told me I’d get the refund in 3 business days. I just called and left a message for Gary. I’m wondering if any of us will ever get our refunds. I’m hoping the Federal Trade Commission takes some action toward shutting them down. They need to go out of business.
I want to join the class action suit as well. This company has CAUSED wrinkles, not removed them! This Gary Guy should be afraid, EVERYONE is calling him. I’m still waiting on my 69.00 return check, but after reading all these reviews, I see I/m never going to get it….
i keep checking back here and i see that no one has gotten a refund yet. neither have i, and im ready to report this again to the bbb. this gary lied in his response to the BBB, i was supposed to have something by the 7th. nothing. im mad as hell. i had to change my direct deposit to another acct so they cant take any more from me.
any one know how to start that lawsuit?
my account has bill debited again, I am also the 20th or 25th caller, web page is always down. NO NOT HAVE ANYTHING TO DO WITH THIS SO CALLED COMPANY!!!!!!!!!! the cream isn’t any better than any of the others on the market!
robbie 11-20-08 11:11
What in the hell do we need to do to get our money back from these dishonest assholes. Your are stealing money and getting away with it. I am calling the news, BBB, and any government agency that will listen to me. Sorry! I don’t have free money to give to you people. You took my money from my CC and you didn’t even senD a notification that you had done the deed and if you were going to send a product if any. You still put people on hold for 20mins. and when they answer you hang up the damn phone saying your transferring me. YOU ASS!
I too have been very pleased with the product and miss it terriby and also see a difference in my skin tightness. I have not gotten any erroneous charges on my credit card bill and I’m on an every six weeks schedule. I’m with Cathy, for those who like the product, I hope they get back into business. But for those who are having trouble, I feel your pain with other companies I have dealt with.
well judy i guess you are lucky.. there are so much fewer of you than us, its a wonder they can stay in business with all the complaints. are you a real customer? this cathy never responded again so im guessing she was out to make hydroderm look good.
even after gary responded to the bbb, almost a month ago, and said i would be refunded, i have yet to get that money back. such liars!
and hydroderm has been doing this for much longer, im finding years and yrs of complaints. so how are there satisfied customers in there, too?
This is a huge scam.. I finally got thru today to cancel my subscription but do not feel 100% garanteed that this will happen due to all the complaints I have read. It better thou because I will get lawyers involved!!!!!
Ditto to all of the above.
Don’t get sucked in. Product and company are a lie!!!
Please include me in your effort to help put this company out of business.
Signing petition or whatnot.
They recently scammed me for 2 billing cycles, never received additional lousy product, had to cancel my debit card.
Live and learn.
also, rereading more complaints: I was also told “system was down” when i called to get RMA to return trial sample. That’s their “hook”.
next thing ya know you’re billed for full price product when ya didn’t even want the stinkin’ trial bottle. Not to mention they billed me again and never sent more of the sticky , tacky, leftover “I dunno what”.
Be aware. Be very aware!!!
good stuff… thankks